I have a brother who has had a stroke and has been severely sick for * months. I missed...

GetHuman1164902's customer service issue with T-Mobile from September 2018

2 views
 | 
2497 similar
 | 
0 following
Help with my T-Mobile issue
First: share to improve GetHuman1164902's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1164902 got the right customer help using our suggestion.
The issue in GetHuman1164902's own words
I have a brother who has had a stroke and has been severely sick for * months. I missed a payment arrangement due to not working. I had a rep say she would call me back yesterday so we could resolve service and I would not have my phone turned off. I calked twice yesterday they said be patient she would contact. She didn't phone is turned off can't get it restored at all can't make a payment till at least Friday and now I have no service with a brother who is ill. I have been a customer for ** years and have caught up on my payments yet now when I need it I can't get any help
GetHuman1164902 did not yet indicate what T-Mobile should do to make this right.
I have an issue with T-Mobile too
How GetHuman1164902 fixed the problem
We are waiting for GetHuman1164902 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get T-Mobile's attention and get better help faster. Tap below to get started.
Having T-Mobile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would T-Mobile email you?
This email address isn't valid
Follow this issue
See how GetHuman1164902 fixes it.
This email address isn't valid

T-Mobile

Customer service issue
Reported by GetHuman1164902
Sep 19th, 2018 - 6 mons ago
I have an issue with T-Mobile too
Not resolved
Seen by 2 customers so far
Similar issue to 2497 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman1164902 started working on this issue
Sep 19th, 2018 11:27am