I have a brother who has had a stroke and has been severely sick for * months. I missed...

GetHuman1164902's customer service issue with T-Mobile from September 2018

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The issue in GetHuman1164902's own words
I have a brother who has had a stroke and has been severely sick for * months. I missed a payment arrangement due to not working. I had a rep say she would call me back yesterday so we could resolve service and I would not have my phone turned off. I calked twice yesterday they said be patient she would contact. She didn't phone is turned off can't get it restored at all can't make a payment till at least Friday and now I have no service with a brother who is ill. I have been a customer for ** years and have caught up on my payments yet now when I need it I can't get any help
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Customer service issue
Reported by GetHuman1164902
Sep 19th, 2018 - 6 mons ago
I have an issue with T-Mobile too
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Seen by 2 customers so far
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Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
GetHuman1164902 started working on this issue
Sep 19th, 2018 11:27am