I ported my number to a new service I paid a bill of $*** asked what my remaining balan...

GetHuman-djciaciu's customer service issue with T-Mobile from August 2018

Help with my T-Mobile issue
The issue in GetHuman-djciaciu's own words
I ported my number to a new service I paid a bill of $*** asked what my remaining balance would be was around $** said send me a bill I'll pay it *the next thing I get is a collection letter in the mail for $*** and change please send me a detailed bill of the amount owed and how I went from ** to *** the $** was for the remaining balance of my equipment purchases where does the extra $*** come from that's the answer I need **cell number* ***-***-**** *home address* ****. Maple Hill Road *Lot C ** Hamel Minnesota ******* my name is David c i a c i u r a* I'm looking for a detailed bill from the date of my $*** payment until now please look it over before you send it to make sure it shows how I went from $** to $*** **a balance forward of $*** additional charges * please pay *** type of statement will not work I have one of those

GetHuman-djciaciu did not yet indicate what T-Mobile should do to make this right.

How GetHuman-djciaciu fixed the problem
I was charged for a booster box that needed to be returned I had forgotten about it
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T-Mobile

Customer service issue
Reported by GetHuman-djciaciu
Aug 8th, 2018 - 2 years ago
Fixed
GetHuman-djciaciu shared how to fix
Seen by 7 customers so far
Similar issue to 1582 others
0 customers following this
Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account

Timeline

GetHuman-djciaciu started working on this issue
Aug 8th, 2018 9:59pm
GetHuman-djciaciu confirmed the issue is fixed. Hooray!
Aug 12th, 2018 4:34pm
GetHuman-djciaciu confirmed the issue is fixed. Hooray!
Aug 18th, 2018 2:06pm
GetHuman-djciaciu confirmed the issue is fixed. Hooray!
Aug 18th, 2018 2:07pm

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