I have a NEW t-mobile alcatel mobile hotspot that does not work. I have spent over ** h...

GetHuman796256's customer service issue with T-Mobile from June 2018

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The issue in GetHuman796256's own words
I have a NEW t-mobile alcatel mobile hotspot that does not work. I have spent over ** hours on the phone, traveled *** miles round trip to a t-mobile store ($** in tolls) and I am no better of than when I started. Your automatic call back does not work. When I get to talk to someone they just pass me off to someone else. As soon as I can find the State Corporation number for your state I will be calling them. I will also be contacting the BBB. Your business *****.
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T-Mobile

Customer service issue
Reported by GetHuman796256
Jun 18th, 2018 - a yr ago
I have an issue with T-Mobile too
Fixed
Seen by 14 customers so far
Similar issue to 742 others
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Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman796256 started working on this issue
Jun 18th, 2018 4:53pm
GetHuman796256 indicated the issue is not fixed yet.
Jun 18th, 2018 6:04pm