I bought a Samsung so on March **th. I have visited the store on several occasions with...

GetHuman763253's customer service issue with T-Mobile from June 2018

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The issue in GetHuman763253's own words
I bought a Samsung so on March **th. I have visited the store on several occasions with complaints about the phone but with no resolution. My last visit, one of the employees told me that I have ** to get a new phone if the problem persist. It has gotten worse, when I returned to the store to place yet another complaint another store employee is telling me that I will have to get a refurbished phone. I am extremely disappointed and I am requesting to speak to a supervisor.
GetHuman763253 did not yet indicate what T-Mobile should do to make this right.
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Customer service issue
Reported by GetHuman763253
Jun 8th, 2018 - a yr ago
I have an issue with T-Mobile too
Not resolved
Seen by 3 customers so far
Similar issue to 401 others
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Items needed
Account holder name
Phone number on account
Billing address
Email address
Last 4 digits of SSN
Pin/Password on account
GetHuman763253 started working on this issue
Jun 8th, 2018 3:06pm