Can't transfer line to new*unlocked device because old device is broken and need to receive confirmation text

GetHuman4637607's customer service issue with Metro PCS from April 2020

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The issue in GetHuman4637607's own words
I have a Metro by T-Mobile account with one line on an unlocked iphone. The iPhone broke, so I got another unlocked iPhone and tried the steps on the company website to change device. Unfortunately, to change device I have to receive texts on that line, which I can only get on the phone that is broken. In other words, I have an account and line with a broken device and cannot change the device because of how the company runs its service.

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Metro PCS

Account Line Device Change
Customer service issue
Reported by GetHuman4637607
Apr 14th, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 10528 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account


GetHuman4637607 started working on this issue
Apr 14th 9:04pm

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