Hello, my name is Nelson Rivera. Phone number is (***) ***-****. I changed my plan from...

GetHuman-nelthai's customer service issue with Metro PCS from August 2018

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The issue in GetHuman-nelthai's own words
Hello, my name is Nelson Rivera. Phone number is (***) ***-****. I changed my plan from $**.** to $**.** and now my account is saying I owe $***.**. That's impossible! I just want to successfully change plans and pay the $**.** to restore my service. I tried calling but all I get is a robot who tells me they cannot connect to an actual, living, breathing human being. Please help fix this issue. Thank you.
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Metro PCS

Customer service issue
Reported by GetHuman-nelthai
Aug 24th, 2018 - 4 mons ago
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GetHuman-nelthai started working on this issue
Aug 24th 2:02pm