Purchase dollar store in store for my husband he didn't get outside with the phone for...

GetHuman1028701's customer service issue with Metro PCS from August 2018

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The issue in GetHuman1028701's own words
Purchase dollar store in store for my husband he didn't get outside with the phone for a few days because he had a head injury and suffers from migraines. When he did get outside he noticed it had a crack across the screen we got it back to the store and the Man in the working there ask the female representative if it was the one that they had dropped in the store. She told him that she did not know but the phone is cracked in the Box is messed up where it obviously has been dropped we've been waiting for * days now for them to make it right and nobody bothered to do anything to help us.
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Metro PCS

Customer service issue
Reported by GetHuman1028701
Aug 23rd, 2018 - 4 mons ago
I have an issue with Metro PCS too
Not resolved
Seen by 3 customers so far
Similar issue to 11760 others
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Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman1028701 started working on this issue
Aug 23rd 7:35pm