I just bought a new one plus * phone and my current metro pcs sim does not work in it...

GetHuman-raymuke's customer service issue with Metro PCS from May 2018

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Help with my Metro PCS issue
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The issue and preferred resolution, in GetHuman-raymuke's own words:
I just bought a new one plus * phone and my current metro pcs sim does not work in it. the sim used to work in a one plus x phone, so there is should not be compatibility issue. Also, the new one plus * phone works with other sim of H*O.
I trust that Metro PCS will make this right and come up with a resolution that is fair.
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Metro PCS

Customer service issue
Reported by GetHuman-raymuke
May 25th, 2018 - 2 mons ago
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Seen by 6 customers so far
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GetHuman-raymuke started working on this issue
May 25th 7:53pm