My phone broke. I need to transfer it to another phone

GetHuman610581's customer service issue with Metro PCS from April 2018

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The issue in GetHuman610581's own words
The problem: My phone broke. I need to transfer it to another phone
GetHuman610581 did not yet indicate what Metro PCS should do to make this right.
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Metro PCS

Coolpad
Customer service issue
Reported by GetHuman610581
Apr 19th, 2018 - 7 mons ago
I have an issue with Metro PCS too
Not resolved
Seen by 2 customers so far
Similar issue to 21983 others
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Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman610581 started working on this issue
Apr 19th 5:25am