Yes, my name is Justin smith I have a credit card with capital one I set up auto-draft...

GetHuman1153564's customer service issue with Capital One from September 2018

1770 similar
0 following
Help with my Capital One issue
First: share to improve GetHuman1153564's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1153564 to get a Capital One rep on the line!
Always use the GetHuman Phone tocall Capital One. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1153564 may need:
Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman1153564's own words
Yes, my name is Justin smith I have a credit card with capital one I set up auto-draft with them before I left for kadena japan, for military duty when I got here my American phone did not work so I had to get Japanese phone. I tried logging into the capitol one account online to pay when I saw my card was not charged the **$ monthly fee I pay and I freaked out and now it won’t let me in my account to pay online I’ve tried calling but all I get is Japanese speaking people who don’t speak English I need help paying my bill I’m not a happy customer and there’s no way to reach them cause you have to be logged into an account which I’m unable to do
GetHuman1153564 did not yet indicate what Capital One should do to make this right.
I have an issue with Capital One too
How GetHuman1153564 fixed the problem
We are waiting for GetHuman1153564 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Capital One's attention and get better help faster. Tap below to get started.
Having Capital One issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1153564 fixes it.
This email address isn't valid

Capital One

Customer service issue
Reported by GetHuman1153564
Sep 17th, 2018 - a yr ago
I have an issue with Capital One too
Not resolved
Seen by 10 customers so far
Similar issue to 1770 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1153564 started working on this issue
Sep 17th, 2018 8:32am