How Do I Cancel My Capital One Card?

As a Capital One cardholder, you may have lost or had your card stolen or damaged and need to cancel it. You may also be considering breaking free of credit and going to cash only with your purchases and want to cancel your card. Cancel your Capital One card online by logging into your account and following the prompts to close your account. You will still be responsible for any unpaid balance and will lose any rewards not claimed prior to closing the card.

Jeff Whelpley is the editor / author responsible for this content.
Dec 9, 2022

Capital One is a leader in credit cards, giving customers a number of options, but sometimes you want to break away from credit cards and take control of your finances. If you are a Capital One cardholder and want to cancel your card, what steps do you take? How do you cancel your Capital One card? You can get information and assistance from Capital One customer support here, and you can continue reading for ways to cancel your credit card.

Reasons for Canceling Your Card

There are a number of reasons you may be thinking of canceling your Capital One card. Your card could have been damaged, lost or stolen. You may be reorganizing your finances, or you just no longer use the card.

Before Closing Your Card

Before you close your Capital One card, there are some things you need to be aware of, such as:

  1. Closing the account could alter your credit usage by decreasing your available credit. This could show a higher percentage of credit usage which may decrease your credit score.
  2. All charges made before you close the card are still your obligation to pay. Any attempted charges after the Capital One card has been closed will be declined.
  3. If you have any automatic payments set up on your Capital One card, make sure you stop those before closing your account.
  4. Continue making payments until your balance is zero after canceling your card.
  5. Once you cancel your card, any rewards you earned will be forfeit. Therefore, use any rewards you've accrued before canceling your card.
  6. Statements will still be sent to you until the account is paid in full.
  7. Almost all accounts are permanently closed. It is very rare for a card to be reactivated.

How to Cancel Your Card

To cancel your Capital One card, follow these steps:

  1. Open Capital One's website in your browser on your PC or laptop.
  2. Log into your account.
  3. Click on "Need Help."
  4. Type in "Close Account."
  5. Click on the reason you are closing your card.
  6. Select "Continue closing my account" at the bottom of the payment window that appears.
  7. Continue paying your Capital One bill until the balance is zero to completely close out the account.

Make sure you have considered everything before canceling your Capital One card. Once you are ready to make that move, you can cancel your card online by logging into your account and following the prompts under the "Need Help" icon. For more information and assistance, contact Capital One customer support here.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Cancel My Capital One Card?

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