How Do I Recover My Capital One Account?
If you're locked out of your Capital One account, you can take steps to recover your account by using the Capital One website or mobile app. You can also contact Capital One customer support for assistance in unlocking or unfreezing your account or recovering your password or username.
As a Capital One customer, you want to access your account at any time. What happens when you cannot access your account due to a forgotten password or other issues that have locked you out? You can get information and assistance from Capital One customer support or follow the steps below to recover your account.
How to Recover Your Capital One Account
There are many reasons you may need to regain access to your Capital One account. For example, you may find you have difficulty accessing your account due to a forgotten password, an account hack, or because it has been frozen by the bank for suspicious activity. You can usually regain access to your account using tools on the company's website, via the mobile app, or over the telephone.
The Capital One Website
One of the quickest ways to recover your Capital One account is by using the company's website. To regain access, follow these steps:
- Navigate to the Capital One website.
- Under the Password box at the top of the screen, click on "Forgot Username or Password."
- Key in your last name.
- Add your Social Security number.
- Enter your date of birth.
- Click on "Find Me."
- Select the method of receiving your temporary code.
- Hit "Send the code."
- Type in the six-digit code and select "Submit My Code."
- Reset your password.
- You should now be able to log into your account.
Via Mobile App
Another quick and easy method to recover your Capital One account is through the mobile app. To use the app, do the following:
- Open the Capital One app on your mobile device.
- From the log in screen, tap on "Forgot Username or Password."
- Select "Go to Mobile Web" to open the recovery form on your phone.
- Key in your last name.
- Add your Social Security number.
- Enter your date of birth.
- Tap on "Find Me."
- Select the method of receiving your temporary code.
- Hit "Send the code."
- Type in the six-digit code and select "Submit My Code."
- Reset your password.
- You should now be able to log into your account.
Via Telephone
If you cannot reset your account using the website or mobile app, you can contact Capital One customer service for assistance. For example, you will need to call customer service if your account has been locked or frozen due to suspicious activity. When calling customer support, provide the representative with the following information:
- Your full name.
- Your account number or Social Security number.
- Date of birth.
- Mailing address.
- Nature of your call, such as "account locked" or "cannot recover password." You may also be asked to answer security questions to help verify your identity.
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