American Express Customer Service

Contact American Express & solve common issues

Use American Express's Phone Number

American Express's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about American Express. Below you will also find the phone and non-phone-based contact information we've gathered.

American Express: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for American Express.
There's more!
Click below to show 38 more questions, answers, and complete guides to common American Express customer support problems.

Contacting American Express customer support

Below you can compare and contrast the 7 ways to contact American Express by looking at which ones are the fastest and which ones other customers recommend the most for solving American Express customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact American Express across the following channels: Phone, Twitter, Facebook, Web.

Phone number / contactWaitVotes
800-528-4800
Customer Service
3 mins630
800-528-2122
Corporate Cardmember
6 mins5
@AskAmex
Customer Service
38 mins225
facebook.com/americanexpress?ref=ts
Customer Service
38 mins366
877-297-4438
Gift Card Support
38 mins442
800-528-5200
Merchant Services Support
2 mins264
Online Help at global.americanexpress.com
Customer Service
< 2 hrs175

Recent reasons customers contacted American Express:

The card is not swipable when I try to swipe it like a credit card it’s not recognizing...
We accidentally ran over my card with the lawnmower it chewed it up it’s unusable
I want to make payment by mail.
i have a question about an interest charge on my account
Submitted a request for an Amex card and wanted to cancel it cause i have no need for t...
Can somebody use American Express gift card without the code on the back
I'm inquiring as to the identity & business address of AMEXs indenture trustee. Further...
I asked for a statement of previous two years and you guys sent me my last statement wh...
Sehr geehrte Damen und Herren,**leider hat American Express meine Karte gesperrt* ich h...

Help me with my issue

Does GetHuman work with American Express?

GetHuman does not work with American Express's customer support operations, directly or in any other way. GetHuman has no partnership or relation to American Express at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check American Express's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting American Express at a Glance

American Express has no chat option
American Express has no customer email
American Express has 1 help forum
American Express has 1 twitter handle
American Express has 1 facebook page
Contact information overview

Answered on this page:

How Do I Dispute a Charge with American Express?
What Do I Do If My American Express Account Is Locked?
How Do I Sign Up for American Express Credit Card?
How Do I Use My American Express Rewards Points to Pay My Current Bill?
How Do I Buy a Gift Card from American Express?
What's the Best Airline Travel Credit Card?
Which Credit Card Is Best for Traveling?
Solutions to common issues

Contacting Other Companies

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