Ourtime.com Customer FAQ

You can find your account settings by logging into your Ourtime.com profile. Once logged in, look for the account or profile icon, usually located in the top right corner. Click on it, and you should see a menu that includes options for managing your account settings.

If you're not receiving the password reset email, please check your spam or junk folder to ensure it hasn't been filtered there. Additionally, confirm that you entered the correct email address associated with your account. If the issue persists, ensure that your email provider isn’t blocking messages from Ourtime.com.

If you've forgotten your Ourtime.com password, you can reset it by following a few steps. Click "Forgot Password" on the login page, enter your registered email, and check your inbox or spam folder for a reset email. Passwords must be 4-16 characters without

The refund policy for Ourtime.com generally stipulates that subscriptions are non-refundable once they have been purchased. This is a standard practice among many dating platforms to ensure that users can access services immediately after payment. However, if a user encounters specific issues, such as unauthorized transactions or discrepancies in billing, they might be eligible for a refund or credit under certain circumstances. It is important for users to be aware of the terms and conditions stated when signing up for a subscription, as these often outline the specifics regarding refunds and cancellations. Additionally, users can typically find avenues for resolving account-related issues directly on the website, which may include options for contacting customer support or accessing help articles that can provide more clarity on the refund process. For the most accurate and updated information regarding the refund policy and any specific conditions that may apply, it is advisable to refer to the official Ourtime.com website. There, users can also locate contact details if they require further assistance or clarification on any financial matters.

The refund policy for Ourtime.com generally stipulates that subscriptions are non-refundable once they have been purchased. This is a standard practice among many dating platforms to ensure that users can access services immediately after payment. However, if a user encounters specific issues, such as unauthorized transactions or discrepancies in billing, they might be eligible for a refund or credit under certain circumstances. It is important for users to be aware of the terms and conditions stated when signing up for a subscription, as these often outline the specifics regarding refunds and cancellations. Additionally, users can typically find avenues for resolving account-related issues directly on the website, which may include options for contacting customer support or accessing help articles that can provide more clarity on the refund process. For the most accurate and updated information regarding the refund policy and any specific conditions that may apply, it is advisable to refer to the official Ourtime.com website. There, users can also locate contact details if they require further assistance or clarification on any financial matters.