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Ourtime.com Customer FAQ

Top Answers & How-to Guides

What is Ourtime.com's Phone Number?

The question we are asked most often is about how to talk to Ourtime.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What Do I Do If I Forgot My Ourtime.com Password?

A lost or forgotten password doesn't have to keep you from logging into your Ourtime account. There are steps you can take to...

What do I do if there's an overcharge on my Ourtime.com account?

OurTime is a dating site for adults over 50, offering free and paid memberships with private messaging. If overcharged, access...
Ask any question you have about Ourtime.com customer service, get an answer now.

Recent Ourtime.com Customer Questions

My messages are not going out after I write them and send them. They are not showing up on the page as sent. This has been going on for the last 5days. Why??

It sounds like you may be experiencing a technical issue with the messaging system on Ourtime.com. Sometimes, such issues can arise due to server problems or browser-related glitches. We recommend checking your internet connection and refreshing the page. If the problem persists, it might require further troubleshooting. You can also check for any updates or announcements regarding technical issues on the site.
Asked Feb 4, 2026 2:38 PM

how do i reset the sms phone verification page so i receive the sms account verification code and can then access my account

To reset the SMS phone verification page, ensure that your phone number is entered correctly, then try resending the verification code. If you continue to experience issues, consider waiting a few moments before attempting again. Additionally, check if you have a stable network connection, as this can impact the reception of the SMS.
Asked Jan 31, 2026 2:25 AM

I AM TRING TO SIGN UP WITH OUR TIME DATING SERVICE , BUT AM UNABLE TO GET PAST , THE PHONE # REQUEST

If you are having trouble with the phone number request during the signup process, ensure that you’re entering a valid and correct phone number. Make sure there are no extra spaces or characters. If the issue persists, you may want to check for any service outages or updates that could be affecting the signup process. There is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Jan 27, 2026 10:50 PM

I want to cancel my subscription to our time

To cancel your subscription to Ourtime.com, you can do so by going to your account settings. Look for the subscription or membership section where you will find options for cancellation. Follow the prompts to complete the cancellation process. Remember to confirm that your subscription has been canceled to avoid any future charges.
Asked Jan 26, 2026 4:29 PM

How do I cancel my subscription?

To cancel your subscription on Ourtime.com, go to your account settings and look for the subscription or billing section. There, you should find an option to cancel your subscription. Follow the prompts to complete the cancellation process. Be sure to review any confirmation that may appear to ensure your subscription is effectively canceled.
Asked Jan 23, 2026 1:37 AM

Help me with my Ourtime.com customer service issue

Membership and Cancellation

How Do I Cancel My Membership with Ourtime.com?

You can cancel your Ourtime.com account for a multitude of reasons. The processes for cancelling your account depends on...

How Do I Cancel My Services and Turn Off Auto Renewal on Ourtime.com?

This article describes how to cancel your Ourtime.com account. It also describes how to turn off the auto renew feature for...

How Do I Cancel My Services and Turn Off Auto-Renewal on Ourtime.com?

Once you decide that you want to cancel your membership to the site, there are several steps to cancel your paid membership to...

What is the Ourtime.com refund policy?

Ourtime.com typically has a non-refundable subscription policy, common among dating services. Refunds may be possible for...

Account Recovery and Security

What Do I Do If I Forgot My Ourtime.com Password?

A lost or forgotten password doesn't have to keep you from logging into your Ourtime account. There are steps you can take to...

How Do I Recover My Ourtime.com Account?

There's many of reasons why you may need to recovery your Ourtime.com account. these helpful tips can assist you with this.

Can I change my username on Ourtime.com?

Users can change their username on Ourtime.com by accessing their account settings after logging in. The option is usually...

What should I do if I encounter inappropriate behavior on the platform?

Users encountering inappropriate behavior on Ourtime.com should stay calm and avoid further engagement. They should document...

Can I block or report a user on Ourtime.com?

Yes, users on Ourtime.com can block or report others for safety. Blocking stops unwanted contact, while reporting flags...

Usage and Features

What do I do if there's an overcharge on my Ourtime.com account?

OurTime is a dating site for adults over 50, offering free and paid memberships with private messaging. If overcharged, access...

Can I use Ourtime.com on my mobile device?

Yes, Ourtime.com is accessible on mobile devices via browsers without a specific app. The mobile site retains features similar...

What is the Ourtime.com privacy policy?

The privacy policy of Ourtime.com focuses on protecting user information and clarifies how personal data is collected,...

How does the matching process work on Ourtime.com?

The matching process on Ourtime.com aims to help singles over fifty find compatible partners by using a detailed matching...

What are the safety guidelines for meeting someone through Ourtime.com?

When arranging to meet someone from Ourtime.com, users should prioritize safety by getting to know their match well beforehand,...

Are there any age restrictions for using Ourtime.com?

Ourtime.com is intended for singles aged 50 and over, but users must be at least 18 to register. This policy aims to create a...
We look to the Ourtime.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Ourtime.com issues reported to GetHuman

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