Ourtime.com Customer FAQ

If you're experiencing issues with the verification process and the page is freezing, we recommend clearing your browser's cache and cookies or trying a different browser. Additionally, ensure that you have a stable internet connection. If the problem persists, please refresh the page and attempt the verification again.

If you've been blocked from your Ourtime.com account, it typically requires you to follow certain steps to regain access. Please look for a link or option on the login page that addresses account recovery or unblocking. This may involve verifying your identity or complying with any requirements set by the website. The specific procedure can vary, so check for guidance tailored to blocked accounts directly on the Ourtime.com site.

If you haven't received an email to reset your password, please check your spam or junk folder, as it may have been filtered there. Ensure that you entered the correct email address associated with your account. If you've verified all this and still don't see the email, you may need to try again to request a password reset.

If you've paid for a subscription but can't access features or reply to messages, please ensure that your payment was successfully processed and that you're logged into the correct account. It may take a moment for the subscription to activate. If the issue persists, we recommend checking your account status or any error messages that might be displayed. For further assistance, there is a link to the most up-to-date contact information right here on this page.

Ourtime.com offers subscriptions through various platforms, including Apple, to provide users with convenient payment options. If you're subscribing through an Apple device, the payment must be processed via Apple's system to ensure security and compliance with their policies. This might be the reason you're seeing this procedure. You can always explore other payment options offered directly on the Ourtime website if you prefer not to use Apple.