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1Password Customer FAQ

Top Answers & How-to Guides

How do I Contact 1Password Customer Service?

The question we are asked most often is about how to talk to 1Password customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens if I lose my device with 1Password installed?

If you lose your device with 1Password installed, don't worry—your sensitive information will still be secure. 1Password relies on To regain access to your 1Password account on a new device, simply install the app and sign in with your account credentials. Your data will be synced from the cloud, ensuring that everything is up to date. If you have enabled two-factor authentication, which is highly recommended, you will need to verify your identity using a trusted device or a 1Password account recovery code. In case you suspect your device is lost permanently, you can use 1Password's remote data deletion feature to remove all data from that device, providing an additional layer of security and peace of mind....
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Recent 1Password Customer Questions

How do I restore 1Password I accidentally deleted

To restore 1Password, you can re-download it from the appropriate app store or the 1Password website. Your data should still be intact if you sign back in with your existing 1Password account credentials.
Asked Jul 23, 2024 3:48 AM

I'm trying to cancel my free trial and subscription

To cancel your 1Password subscription, you need to sign in to your account on 1Password.com. After signing in, click on your name on the top right and navigate to 'Billing'. Here, you will find the option to 'Cancel Subscription'. After cancellation, you continue to have access to the premium features until the end of your current subscription period. Please note if you subscribed through an app store like Apple's App Store or the Google Play Store, you will have to cancel your subscription there.
Asked Mar 13, 2024 11:30 PM

1password not working will not autofill

If 1Password is not autofilling, it could be due to a few reasons. Firstly, ensure that 1Password is installed in your browser. Next, verify that Autofill is enabled in 1Password's settings. If it still doesn't work, permissions to use 1Password in your browsers may not be correctly configured – check those settings as well. In some cases, the issue could be with the website you're trying to complete the autofill on, as some sites may block the procedure. Lastly, try updating 1Password to the latest version to ensure the software is up-to-date with any fixes or improvements. If none of these solutions work, it may be necessary to reinstall 1Password.
Asked Mar 5, 2024 5:03 PM

I can't figure out how to save passwords on my devices.

To save passwords on your devices with 1Password, first, you need to ensure that the app is installed on the device. While browsing in a web browser, when you log in to a website, 1Password will automatically offer to save your login information. Click on the "Save in 1Password" popup. After that, the app will autofill the login data whenever you visit the same website. "Autosave and fill" feature must be enabled in 1Password settings. The process may slightly vary depending on your device and web browser, but generally it's quite straightforward. Just remember, for this feature to work effectively, always ensure your 1Password app is updated.
Asked Feb 29, 2024 7:53 PM

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Overview

What is 1Password and how does it work?

1Password is a secure password manager that simplifies online security. It helps users create and store strong, unique passwords for...
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Compatibility

Can I use 1Password on multiple devices?

Yes, you can use 1Password on multiple devices. 1Password offers apps and extensions for various platforms, including Windows, macOS,...
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Does 1Password work with browsers other than Chrome?

Yes, 1Password is compatible with a wide range of browsers, not just Chrome. Our password manager seamlessly integrates with popular...
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Password Recovery

What happens if I forget my Master Password?

If you forget your Master Password for 1Password, unfortunately, there is no way to recover or reset it. This is due to the high security...
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Security

Is my data secure with 1Password?

Yes, your data is highly secure with 1Password. We prioritize the utmost security of your information. Our advanced encryption techniques...
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Sharing

Can I share passwords or secure notes with other people?

Yes, you can securely share passwords and secure notes with other people using 1Password. This feature lets you collaborate and manage...
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Importing

Can I import passwords from other password managers?

Yes, you can easily import passwords from other password managers into 1Password. 1Password understands the importance of keeping your...
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Offline Access

Can I access 1Password without an internet connection?

Yes, you can access 1Password without an internet connection. 1Password is designed to work offline, ensuring that your data is accessible...
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Device Loss

What happens if I lose my device with 1Password installed?

If you lose your device with 1Password installed, don't worry—your sensitive information will still be secure. 1Password relies on To regain access to your 1Password account on a new device, simply install the app and sign in with your account credentials. Your data will be synced from the cloud, ensuring that everything is up to date. If you have enabled two-factor authentication, which is highly recommended, you will need to verify your identity using a trusted device or a 1Password account recovery code. In case you suspect your device is lost permanently, you can use 1Password's remote data deletion feature to remove all data from that device, providing an additional layer of security and peace of mind....
Read more
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1Password issues reported to GetHuman
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