We're sorry to hear that. If you already have a local SunPass transponder but still got charged with PlatePass fees, it's likely due to the transponder not functioning or not being properly mounted in your vehicle. There can also be instances of number plate misreads by tolling authorities, leading to such charges. It's necessary to ensure your SunPass account is active, adequately funded, and the transponder is sufficiently read by the toll equipment to avoid these charges.
Asked Apr 10, 2024 3:55 PM