1Password Customer Service Issues

I was recently in a chat with James or Pearl regarding changing my payment method for the annual fee. Currently, the debit card linked to my checking account is being billed $35.88, but Wells Fargo is declining the charge. I want to update my payment information without any issues. Thank you. - Pearl

I am 79 years old and encountered an issue with my 1Password subscription sign-up. As per a friend's recommendation, I tried to subscribe to a family plan. However, I have been charged for two family plans, even though it's just my wife and me in our family. I need assistance in canceling one of the plans and receiving a refund for the excess payment. Two transactions for $65.54 each were billed to my credit card on 10/28. Thank you for your help. Tom D. [redacted] [redacted]

I am having trouble signing up for the service. I unintentionally purchased a Family Account and received my Emergency Key. When I tried to sign in, the system said my Emergency Key was invalid. Now, I am unable to access the service or transfer my data. I would appreciate a Support call to switch from a Family Account to an Individual Account, install the App on my devices, and migrate my data promptly. Today or tomorrow would be ideal. Thank you for your prompt assistance. Best regards, Catherine J. Email: [redacted] Phone: [redacted]-[redacted]

On March 31, [redacted], I created a 1Password account through the Apple App Store with the email [redacted], starting a free trial that would convert to a yearly subscription on April 12. Unfortunately, I did not set up a password initially. When attempting to rectify this on March 30, I encountered difficulty accessing my account. Despite reaching out to customer support, the assistance provided did not resolve the issue. Subsequent emails and links sent did not successfully allow me to set up a password for my existing account. The current subscription for my password manager expires on April 6, and I urgently need this matter addressed. I have contacted customer service for a swift resolution, potentially canceling the account created on March 30 to start fresh. It is crucial that this is sorted out by today, or at the latest tomorrow morning, April 5.

I am encountering issues with my git functionality after 1Password modified some settings. Despite reaching out to the community forum and support via email, I am yet to receive any responses. This has severely impacted my ability to work as both SSH agent and 1Password are not functioning correctly. I have attempted various solutions such as editing configuration files, removing keys, and killing ssh-agent processes, but the problem persists. I typically use git through iTerm2 or the Tower application, neither of which is currently operational. I have noticed errors like "error: agent returned an error" when attempting actions like committing changes. Even after trying to remove and re-add SSH keys on GitHub and seeking assistance from 1Password, the issue remains unresolved. This baffling situation has left me at a loss for solutions, and the lack of response from support further complicates the matter.