What do I do if there's an overcharge on my Ourtime.com account?

In a nutshell: OurTime is a dating site for adults over 50, offering free and paid memberships with private messaging. If overcharged, access your account on OurTime.com by signing in, providing email and password,

Introduction

OurTime is a dating site for adults of 50 years and over to find themselves partners. You can subscribe to either free or paid membership for different experiences on the platform. One of the advantages the app offers is the private messaging system, allowing you to chat with a stranger without exchanging phone numbers. If you’re subscribed to a membership plan and get an overcharge on your account, there are steps you can take to remedy the situation. Read on to learn what to do.

Visit OurTime.com

Whenever you have billing issues on OurTime, you must first access your account. To access your account, visit the company website by googling ourtime.com on your browser. This loads the company homepage.

What do I do if there's an overcharge on my Ourtime.com account? (Step 1)

Click “Sign In”

Once you’re on the OurTime homepage. You can sign into your account. Click the “Sign In” button on the top right to open the account sign-in page.

What do I do if there's an overcharge on my Ourtime.com account? (Step 2)

Provide Your Email and Password

The account log-in page requires your email and password to proceed with the sign-in process. Enter the required details in the correct section and click “Sign In.”

What do I do if there's an overcharge on my Ourtime.com account? (Step 3)

Look Up Your Transaction History

Once you sign into your account, you must determine the reason for the account overcharge. Identifying the reason for an overcharge is crucial in determining the appropriate action to take. Start by clicking the “Settings” button in the top right corner of the account dashboard.

Click “My Account”

Once you click the “Settings” option, it provides a drop-down menu with more options. From the options provided, click “My Account.”

Locate the “Account Status”

The “My Account” option reveals more options, from which you must find the “Account Status” option. Once you locate it, click the “View Account Status” link. This reveals the account’s current status, along with the transaction history. Review the list and identify what might be causing the overcharge. Identify whether the subscription is the intended one, and if not, you’ll have to unsubscribe.

Contact Customer Support

After identifying the reason for your account overcharge, you can contact customer support. To start the process, you must visit the OurTime help page. Open the account homepage and scroll to the bottom. Find the Help/FAQs option and click it.

What do I do if there's an overcharge on my Ourtime.com account? (Step 7)

Go to “Manage My Subscription”

The HELP/FAQs option opens the OurTime help center. Here, the platform provides access to community solutions for the most common issues that the platform users face. Once you get to the help center, click the “Manage My Subscription” button.

What do I do if there's an overcharge on my Ourtime.com account? (Step 8)

Select “I Have a Billing Question”

Next, select “I have a Billing Question” to get more resources on your account overcharge before you can finally contact customer support. If you’re not satisfied with the community resources, proceed by returning to the help center.

What do I do if there's an overcharge on my Ourtime.com account? (Step 9)

Click “Contact Us”

The last resort for sorting out an overcharge on your OurTime account is contacting the customer support team. In the help center, find the “Contact Us” option and click “See More.” From there, you’ll access a new page with a link that will help you send an email with your query to the support team.

What do I do if there's an overcharge on my Ourtime.com account? (Step 10)

Conclusion

Regarding senior dating opportunities, OurTime offers a convenient and effective means of finding a partner. Generally, the platform is user-friendly and you’ll quickly learn to navigate its features. You’ll rarely experience issues but in case you do, you can rely on the platform’s help resources or customer support for assistance.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
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