Arturia Customer FAQ

It sounds like you're experiencing unusually long download times for the Keylab software. The download length can depend on various factors such as your internet connection speed, server issues, or computer performance. Usually, the software shouldn't take that long to download. It's worth checking to ensure your internet connection is stable and that your firewall or antivirus isn't blocking the download. If everything is okay on your end and the problem persists, we recommend trying the download at a later time as there may be a temporary issue with the server.

If you didn't receive a confirmation email after registration, first check your spam or junk folder. If it's not there, there might have been an issue with the registration process. Try registering again by going to the Arturia website and filling out the registration form. Ensure that you enter your email address correctly. If you still don't receive a confirmation email, there might be a technical glitch. In this case, you may need to wait a while and try again. Please note that it's essential for you to receive and confirm this email to complete your registration.