1. All Companies › 
  2. Arturia Customer Service › 
  3. FAQ
Updated

Arturia Customer FAQ

Top Answers & How-to Guides

How do I Contact Arturia Customer Service?

The question we are asked most often is about how to talk to Arturia customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use Arturia plugins on multiple computers?

Yes, Arturia plugins can be used on multiple computers. Arturia offers a flexible licensing system called Arturia Software Center (ASC)...
Ask any question you have about Arturia customer service, get an answer now.
Contact Arturia customer service

Recent Arturia Customer Questions

I registered my keylab mk3 61 and started to download Key lab v. its been 13 hours since I started downloading, and it is still downloading the software. What's wrong?

It sounds like you're experiencing unusually long download times for the Keylab software. The download length can depend on various factors such as your internet connection speed, server issues, or computer performance. Usually, the software shouldn't take that long to download. It's worth checking to ensure your internet connection is stable and that your firewall or antivirus isn't blocking the download. If everything is okay on your end and the problem persists, we recommend trying the download at a later time as there may be a temporary issue with the server.
Asked Jun 20, 2024 2:18 PM

How do i register, if i checked email and there is no confirmation message

If you didn't receive a confirmation email after registration, first check your spam or junk folder. If it's not there, there might have been an issue with the registration process. Try registering again by going to the Arturia website and filling out the registration form. Ensure that you enter your email address correctly. If you still don't receive a confirmation email, there might be a technical glitch. In this case, you may need to wait a while and try again. Please note that it's essential for you to receive and confirm this email to complete your registration.
Asked Feb 27, 2024 12:46 PM

Help me with my Arturia customer service issue

Registration

How Do I Register My Arturia Device?

If you bought something from Arturia then you need to register it before you can use it. You can easily register the product from your...
Read more

System Requirements

What are the system requirements for Arturia software?

The system requirements for Arturia software depend on the specific product being used. However, Arturia generally recommends a modern...
Read more

Plugin Compatibility

Can I use Arturia plugins in my DAW?

Yes, Arturia plugins are compatible with most popular digital audio workstations (DAWs). Our plugins are designed to seamlessly integrate...
Read more

Can I use Arturia hardware with other software?

Yes, Arturia hardware is fully compatible with other software. Whether you use popular digital audio workstations (DAWs) like Ableton...
Read more

Can I use Arturia plugins on multiple computers?

Yes, Arturia plugins can be used on multiple computers. Arturia offers a flexible licensing system called Arturia Software Center (ASC)...
Read more

Plugin Types

What is the difference between VST and AU plugins?

VST (Virtual Studio Technology) and AU (Audio Units) are the two most common plugin formats used in digital audio workstations. The Another difference lies in their graphical user interfaces. VST plugins typically have a standardized UI, allowing for consistency across different DAWs. On the other hand, AU plugins offer more flexibility in terms of UI customization, enabling developers to create unique and visually appealing interfaces. Functionally, VST and AU plugins are very similar, providing various instruments, effects, and tools for music production. They both allow users to enhance their creativity and expand the capabilities of their DAWs, regardless of the format they choose....
Read more

Tutorials

Where can I find tutorials for using Arturia products?

You can find tutorials for using Arturia products on our website under the "Support" section. We offer a wide range of video tutorials,...
Read more

Warranty

What is the warranty period for Arturia devices?

The warranty period for Arturia devices is typically two years from the date of purchase. During this time, Arturia provides free repairs...
Read more

Promotions

Are there any discounts or promotions available for Arturia products?

Yes, Arturia offers various discounts and promotions on their products. They occasionally run special offers that can include limited-time...
Read more

License Transfer

Can I transfer my Arturia software license to another computer?

Yes, Arturia's software licenses are transferable to another computer. To do so, you must first deactivate the software on the current...
Read more

MIDI Mappings

What are the MIDI mappings for Arturia controllers?

The MIDI mappings for Arturia controllers are customizable and flexible. Arturia provides mapping templates and presets for popular...
Read more
We look to the Arturia issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Arturia issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated