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Kiwi.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Kiwi.com Customer Service?

The question we are asked most often is about how to talk to Kiwi.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I book a hotel or car rental through Kiwi.com?

No, Kiwi.com does not offer hotel or car rental services. Kiwi.com primarily specializes in providing flights, including multi-city...
Ask any question you have about Kiwi.com customer service, get an answer now.

Recent Kiwi.com Customer Questions

I booked a flight w wrong email

If you entered the wrong email when booking a flight, you can update your email address through the "Manage My Booking" section on Kiwi.com. Once you log in, you will be able to correct your email so you can receive all necessary trip details and updates.
Asked Jul 8, 2024 10:12 AM

I need the telephone number for kiwi.com in London please

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jun 24, 2024 8:55 AM

how do i manage my booking without logging in

To manage your booking without logging in, you'll need to access the booking via the email confirmation you received after your purchase. In this email, you should find a link that leads you directly to your itinerary and other booking details. Follow this link and here you will be able to manage your booking, including cancelations, changes and extra services. Remember, you'll need to have your reservation number and the email used during the booking handy. Please ensure all changes comply with the airline's policy.
Asked Jun 5, 2024 4:00 PM

I can’t find my flight on their app

If you can't find your flight on the Kiwi.com app, ensure you have the most recent version installed. Try logging out and logging back into your account as this can often resolve minor issues. Make sure that you are using the correct credentials that you used to book the flight. If you made the booking very recently, it's possible that there may be a small delay before the flight appears in your account. Please double-check your booking confirmation email to verify that your flight booking was successful. Remember, only flights booked through Kiwi.com will appear on the Kiwi.com app.
Asked May 19, 2024 7:25 PM

مرحبا انا حجزت من موقعكم للسفر ولم اسافر لان البلد في حالة حرب ولم استطيع السفر كيف يمكنني استرداد المال

عادةً، تعتمد عملية استرداد الأموال على سياسة الشركة المشغلة للرحلة وسياسة الاسترداد الخاصة بKiwi.com. يجب عليك الاتصال بالدعم الفني عبر الطرق المذكورة في هذا الموقع لتقديم طلب الاسترداد. سيتم بعد ذلك تقييم طلبك وفقًا للسياسات المعمول بها. في بعض الأحيان، قد يكون الاسترداد ممكنًا إذا كانت الظروف الطارئة مثل الحالات الحربية مشمولة ضمن سياسة التأمين أو الاسترداد الخاصة بشركة الطيران و/أو Ki
Asked May 19, 2024 5:59 AM

Help me with my Kiwi.com customer service issue

Booking Management

How do I manage my booking with Kiwi.com?

If you need to manage your flight or booking with Kiwi, there are various ways to do so. Here's everything that you need to know.

How do I make changes to my Kiwi.com booking?

When you travel, things can come up and you may need to pivot and change your plans. If you need to change your flight with Kiwi.com,...

How do I request a refund from Kiwi.com?

If you had a bad flight, if you noticed unforeseen charges from Kiwi, or even if you wish to seek reimbursement for a bad flight, here's...

Can I change the name on my Kiwi.com booking?

Yes, you can change the name on your Kiwi.com booking. However, it is important to note that changing the name on a booking may not...

Special Assistance

How do I request special assistance or wheelchair assistance from Kiwi.com?

Flying can be a pain and sometimes you require special assistance either before or during a flight. Here's how you can request special...

Missed Flight Assistance

What Do I Do If I Missed My Kiwi Flight?

If you have missed your Kiwi flight, keep reading for some helpful tips of what to do next

Payment Methods

What payment methods does Kiwi.com accept?

Kiwi.com accepts various payment methods to provide flexibility for our users. We support payments made by credit or debit cards, including...

Flight Changes

What happens if my flight is canceled or delayed?

If your flight is canceled or delayed, Kiwi.com offers assistance to ensure a smooth travel experience. In case of a cancellation,...

Seat Selection

Can I choose my seat on Kiwi.com flights?

Yes, you can choose your seat on Kiwi.com flights. During the booking process, you will have the option to select your preferred seat...

Baggage Allowance

What is the baggage allowance for my Kiwi.com booking?

The baggage allowance for your Kiwi.com booking is determined by the airline(s) you will be flying with. Each airline has its own specific...

Visa Requirements

Do I need a visa for my Kiwi.com flight?

Whether or not you need a visa for your Kiwi.com flight depends on your specific travel route and the countries you will be visiting...

Additional Services

Can I book a hotel or car rental through Kiwi.com?

No, Kiwi.com does not offer hotel or car rental services. Kiwi.com primarily specializes in providing flights, including multi-city...
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