Kiwi.com Customer FAQ

When you book a flight through Kiwi.com, the check-in process mainly depends on the individual airline you are flying with. Kiwi.com provides users with a confirmation email after the booking is made, which includes the necessary details and instructions regarding the check-in process. To check in for your flight, you will generally need to visit the website or mobile app of the airline that operates your flight. Most airlines allow online check-in starting 24 to 48 hours before the scheduled departure time. You will typically need your reservation number, along with your last name, to access your flight details. Once you check in, you may have the option to select seats, pay for additional services, or download your boarding passes. For flights that require check-in at the airport, you can proceed to the airline's check-in counter or self-service kiosks. The confirmation email from Kiwi.com should also provide you with any specific instructions you might need to know for your journey. For further assistance, it is always a good idea to explore the Kiwi.com website for more detailed information and specific airline guidelines.

If you miss a connecting flight booked with Kiwi.com and your flights are part of the same itinerary, we will assist you in rebooking to your next available flight. However, if your layover is too tight, it’s important to check the recommended connection times. In some cases, we may not cover the costs associated with missed connections due to time constraints, so we advise planning ample time between flights. Always review the itinerary and make sure you understand the timings to avoid potential issues.

There is a link to the most up-to-date contact information right here on this page that you are viewing, which can help you connect with someone to have your booking confirmation reissued with the correct email.

If your flight has been canceled, you are typically entitled to a refund. You can initiate the refund process through Kiwi.com. Ensure you have your booking information handy, as this will help speed up the process. Generally, refunds are processed within a few weeks, but this can vary based on the airline and other factors. Please make sure to check the specific terms and conditions that apply to your booking.

When you book a flight through Kiwi.com, the check-in process mainly depends on the individual airline you are flying with. Kiwi.com provides users with a confirmation email after the booking is made, which includes the necessary details and instructions regarding the check-in process. To check in for your flight, you will generally need to visit the website or mobile app of the airline that operates your flight. Most airlines allow online check-in starting 24 to 48 hours before the scheduled departure time. You will typically need your reservation number, along with your last name, to access your flight details. Once you check in, you may have the option to select seats, pay for additional services, or download your boarding passes. For flights that require check-in at the airport, you can proceed to the airline's check-in counter or self-service kiosks. The confirmation email from Kiwi.com should also provide you with any specific instructions you might need to know for your journey. For further assistance, it is always a good idea to explore the Kiwi.com website for more detailed information and specific airline guidelines.