Kiwi.com Customer FAQ

If you have booked your flight with the wrong email address and have not received a confirmation email, you can try recovering your booking by using the booking reference on the Kiwi.com website. This may allow you to access your booking details and make any necessary changes. Please ensure you check any other email accounts you may have used as well.

To update your email address for your booking, you can manage your booking through the Kiwi.com platform. Locate the option to update your contact information, where you can enter the correct email address to receive your booking confirmation and e-ticket.

To change the flight date for the final leg of your trip, you will need to log into your Kiwi.com account or use the booking reference provided in your confirmation. Navigate to the "Manage Booking" section where you can select the specific flight you wish to change. Keep in mind that potential fees and fare differences may apply.

We can’t make changes to bookings directly, but you can find options for altering your itinerary through your Kiwi.com account. Please check for available flights that fit your desired date and make the necessary adjustments. Keep in mind that changes may be subject to additional fees or fare differences.

When you book a flight through Kiwi.com, the check-in process mainly depends on the individual airline you are flying with. Kiwi.com provides users with a confirmation email after the booking is made, which includes the necessary details and instructions regarding the check-in process. To check in for your flight, you will generally need to visit the website or mobile app of the airline that operates your flight. Most airlines allow online check-in starting 24 to 48 hours before the scheduled departure time. You will typically need your reservation number, along with your last name, to access your flight details. Once you check in, you may have the option to select seats, pay for additional services, or download your boarding passes. For flights that require check-in at the airport, you can proceed to the airline's check-in counter or self-service kiosks. The confirmation email from Kiwi.com should also provide you with any specific instructions you might need to know for your journey. For further assistance, it is always a good idea to explore the Kiwi.com website for more detailed information and specific airline guidelines.