How do I request a refund from Kiwi.com?

Kiwi.com is a great site for booking flights, cars, and hotels for travel plans. However, sometimes in life, obstacles come up and you have to cancel your travel plans. Whether it's an unexpected emergency, a health concern, or just a change of heart, getting a refund from your travel booking vendor should be easy. If you booked with Kiwi.com, follow the below simple steps to request a refund.

Unconfirmed Bookings

If your booking is still being processed, it may be possible to cancel the reservation and receive a full refund.

1. Go to www.kiwi.com

2. In the top right corner, select 'Manage My Booking.'

3. You'll be prompted to log into your account. You can sign in with your email address and password, your Facebook account, or your Google account. Alternatively, you can skip the sign in process by select 'My Booking' instead of the 'Sign In' tab at the top. You'll be asked for your booking number, your email, you IATA code, and your departure date.

4. Once you've signed in or provided your booking information, you'll be redirected to a new page. Select the 'Refunds and Cancellations' link at the top of the page.

5. If your booking hasn't been processed yet, Kiwi.com will send you an email with a number of refund options.

6. Note that most bookings are automated and it may be too late to revert the booking if it's partially processed. Once the booking is processed, you'll be able to request a partial refund. See the steps below on how to proceed with a confirmed booking.

Confirmed Bookings

If your booking is already confirmed, you can only apply for a partial refund.

1. Go to www.kiwi.com

2. In the top right corner, select 'Manage My Booking.'

3. You'll be prompted to log into your account. You can sign in with your email address and password, your Facebook account, or your Google account. Alternatively, you can skip the sign in process by select 'My Booking' instead of the 'Sign In' tab at the top. You'll be asked for your booking number, your email, you IATA code, and your departure date.

4. Once you've signed in or provided your booking information, you'll be redirected to a new page. Select the 'Refunds and Cancellations' link at the top of the page.

5. Under 'Select a reason for the refund,' click on 'Cancellation.'

6. Follow the prompts on the next screen confirming which passenger you're canceling for, which booking, and if it's for a medical reason. Click 'Continue.'

7. If the carrier has already confirmed your reservation, their terms and conditions will apply. Note that many low-cost airlines have a non-cancellable policy which Kiwi.com cannot override.

8. If a refund is applicable, the details will be shown on the screen. There are two refund options: Instant Refund or Assisted Refund. Note that an Assisted Refund will ask a Kiwi.com customer service representative to review your claim for a larger refund than the amount shown in the Instant Refund option.

9. In all cases of refunds, Kiwi.com will deduct a 20 € handling fee.

10. Click your refund option of choice by clicking 'Select' underneath the option.

11. You'll be given the option for Kiwi.com credit or a refund to the original payment method you used. Choose your option, and select 'Cancel.'

12. You will receive an email confirmation of the canceled booking.

13. Kiwi.com doesn't have a customer service phone number you can use, but if you're having issues with your refund, you can try using the live chat box function.

US 24-Hour Grace Period

Note that Kiwi.com users who booked under the Kiwi.com/us domain are subject to a 24-hour grace period. This offer is exclusive for US inbound, outbound, and domestic flights. The rule applies to cancellations made within 24 hours of the original booking or flights that were booked seven days or more before departure. Note that this grace period is only applicable to full-priced flights, and is not applicable to any discounted flights.