How do I request a refund from Kiwi.com?
In a nutshell: If you've recently booked a trip with Kiwi.com but want a refund, it's crucial to act promptly to learn if you're eligible for one, as there may be a limited amount of time to take action. The following details can help you determine if you're eligible for a refund from Kiwi.com and, if so, how to get one.
Introduction
If you've recently booked a trip with Kiwi.com but want a refund, it's crucial to act promptly to learn if you're eligible for one, as there may be a limited amount of time to take action. The following details can help you determine if you're eligible for a refund from Kiwi.com and, if so, how to get one.
Go to the Kiwi.com Website
Visit the Kiwi.com website.
Find the "Features" Section
Scroll down to the bottom of the Kiwi.com website to find the "Features" section. It's below the "Company" section and to the left of the "Discover" section.
Find the FAQ Link
Browse the "Features" section to find the "Frequently asked questions" link. It should be the last option in the list, directly below "Site map."
Go to the Kiwi.com Help Page
Click on the "Frequently asked questions" link to go to the Kiwi.com help page. It says "How can we help?" at the top.
Find the Refund Link
Below the horizontal search box at the top of the help page, there's a series of links. Look for the one that says "What refund can you get?"
Go to the "What trip refund options do I have?" Page
Click on "What refund can you get?" to go to the page that says "What trip refund options do I have?" at the top.
Locate the Relevant Section
There are two primary sections on the "What trip refund options do I have?" page: "If you need to cancel your trip" and "If the airlines change or cancel your trip." Go to the section that pertains to your specific situation.
Read the Section
Read through the section that pertains to your situation.
Follow the Instructions
Follow the instructions in the section to request a refund from Kiwi.com. If you need further assistance, please continue reading.
Contact Kiwi.com Customer Service
Reach out to Kiwi.com's customer service team. They can assist you with the process, answer your questions, and provide information that's specific to your purchase.
Make sure to have all your relevant information available, including the initial email you received when you booked your reservation. This may help speed up the process. If you have any questions, make a list before you contact the representative to ensure you don't forget to ask. Write down the answers, if necessary, for your own records.
Contact Kiwi.com promptly as soon as you realize you want to request a refund. Waiting may cause delays in processing your request or affect your eligibility to receive the refund.
Conclusion
There are no guarantees that you'll receive a refund from Kiwi.com, as it depends on the circumstances of your situation. However, taking prompt action and having the relevant information available may help increase your chances.
Further questions?
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