How do I request special assistance or wheelchair assistance from

Flying can be a pain and sometimes you require special assistance either before or during a flight. Here's how you can request special assistance from Kiwi.

Christian Allen is the editor / author responsible for this content.
Jul 19, 2019

If you're a frequent traveler, you must have heard of It serves as an effective search engine for travelers who want to book their flights and find out other travel logistics. One of the key benefits of Kiwi is that it comes with a wide range of exciting features that improve your research and booking process.

This simple website can change the way you and your friends look for flights online. In fact, is a huge time saver loaded with lots of smart features that actually work in your favor. One of the most exceptional features of Kiwi is a special and wheelchair assistance option.

What Is Special/Wheelchair Assistance?

Special assistance is a term used to refer to privileges offered to senior citizens, minors, and people living with disabilities at airports.

You need to know the different types of assistance if you are traveling with a person who falls in any of these groups so that you request for the right assistance. The various types of special assistance available when you book your flight via include:

  • Wheelchair Ramp:This is special assistance offered to all passengers who can ascend or descend steps and move in the cabin freely but need a wheelchair for the short distances to and from the airplane.
  • Wheelchair Steps: Unlike the wheelchair ramp assistance, wheelchair step is special assistance for people who cannot ascend or descend steps. In this case, a good wheelchair is needed to carry the passenger to and from the aircraft on the steps. In most cases, such passengers can move on their own in the cabin. This is one of the most common types of special assistance requested on
  • Wheelchair Carry: Wheelchair carry is designed for passengers who are completely immobile and need a wheelchair to and from the airplane, and they must also be carried up or down the steps and to and from their cabin seat. Typically, there is nothing that this type of passenger can do on his/her own. Someone must always be there to help them move.
  • Other:The "other" option on offers you the freedom to provide comprehensive details of any other assistance that you may need.

How to Request for Special and Wheel Chair Assistance on

You can request for special and wheelchair assistance on by signing in to "manage my booking" option. Follow these steps to sign into your "manage my booking" on

Visit the "manage my booking" portal and provide the following details:

  • Your booking number ( you can find this number by checking your text messages and email inbox)
  • Valid email address
  • The 3-letter IATA code for your specific departure airport
  • The exact departure date

Once you sign up and create an account, all the purchased flights that are associated with your email address will be moved to your new account automatically. You don't have to go through the complicated logins. If it doesn't happen automatically, be sure to contact the customer service department.

To request for special or wheelchair assistance on

  1. Sign into your "manage my booking" account
  2. Proceed to click on "show more" then "special assistance."
  3. Once you are there, describe your special assistance request in as much detail as possible.

In most cases, the airport will provide this service for free. You will receive an email confirmation within 72 hours and a link to pay if there is any fee that you are required to pay.

Keep in mind that you can't request for any other additional service if there are less than 48 hours to go until your flight. If you wish to bring your own wheelchair, make sure that the dimensions are correct.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I request special assistance or wheelchair assistance from

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