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Alibaba Customer FAQ

Top Answers & How-to Guides

How do I Contact Alibaba Customer Service?

The question we are asked most often is about how to talk to Alibaba customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I negotiate prices with sellers on Alibaba?

Yes, negotiation of prices is possible with sellers on Alibaba. As an online marketplace connecting buyers and sellers, Alibaba encourages...
Ask any question you have about Alibaba customer service, get an answer now.
Contact Alibaba customer service

Recent Alibaba Customer Questions

How do I submit a refund request for the Alibaba tax/transaction fee for an order that was cancelled and a refund of the deposit has been approved.

To submit a refund request for the Alibaba tax or transaction fee related to a cancelled order, you will need to use the platform's designated refund process. Typically, this involves navigating to the order details and selecting the option to request a refund. Ensure you provide all necessary documentation and details regarding the cancelled order and the approved deposit refund. If there are specific policies or additional steps outlined in the platform's refund policy, be sure to follow those for a smooth refund process.
Asked Oct 20, 2024 12:10 AM

I constantly receive mailings from Alibaba.com . I do not want to receive mailings and any products from this company. How do I disable it?

To stop receiving mailings from Alibaba.com, you can update your communication preferences. This often involves logging into your account and adjusting your settings under "Account Settings" or "Notification Preferences." You may also find an unsubscribe link in the emails you received from Alibaba.com. Following these steps should help you opt-out of future mailings.
Asked Oct 7, 2024 3:50 PM

Lorsque j'envoie le message au fournisseur, il y a messages automatique qui dit : le message n'est pas envoyé pour risque de sécurité.

Cela peut survenir en raison de mots ou de contenus considérés comme suspects par le système de sécurité d'Alibaba. Vérifiez votre message pour des mots sensibles ou des informations personnelles et essayez de le reformuler.
Asked Jun 25, 2024 10:09 AM

Pourquoi je n'arrive pas à envoyer le message aux fournisseurs sur Alibaba alors que je peux lire leurs messages.

Hmmm... nous ne sommes pas sûrs de cela. Assurez-vous que votre compte est en règle et que vous suivez toutes les règles de la plateforme pour la messagerie.
Asked Jun 25, 2024 10:03 AM

For a mysterious reason, Alibaba charged the wrong credit card during a recent transaction. How do I contact them to get this resolved?

To resolve issues related to incorrect credit card charges, you can use the link provided on this page. This will lead you to Alibaba's most current contact information. You can then connect with their customer service for resolution. Remember to have your transaction details handy for quick and efficient service.
Asked Jun 19, 2024 11:21 PM

Help me with my Alibaba customer service issue

Customer Support

How Do I Contact Customer Support for Alibaba.com About a Fraudulent Charge?

If you have been the victim of a fraudulent charge on your credit card, you should immediately contact customer support for Alibaba.com....
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Product Listing

How Do I Post My Product on Alibaba?

If you sell almost any kind of product that people all over the world might want, you may want to get your product listed for sale...
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How long does it take for my product listing to appear on Alibaba?

The duration for product listings to appear on Alibaba varies depending on the type of listing. Basic product listings are generally...
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Payment Methods

What payment methods does Alibaba accept?

Alibaba accepts a variety of payment methods to accommodate its global consumer base. These methods include credit cards (Visa, Mastercard,...
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Refund Policy

What is Alibaba's refund policy?

Alibaba's refund policy permits buyers to request a refund if the received product(s) do not match the seller's description or if they...
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Platform Comparison

What is the difference between Alibaba and AliExpress?

The main difference between Alibaba and AliExpress lies in their target audiences and business models. Alibaba is a leading B2B (business-to-business) On the other hand, AliExpress is a B2C (business-to-consumer) platform designed for individual consumers to buy products in smaller quantities at retail prices. It allows customers to purchase a wide variety of goods directly from manufacturers and small businesses. AliExpress is globally recognized, particularly among bargain shoppers seeking affordable products from various categories like clothing, electronics, home decor, and more. In summary, Alibaba focuses on facilitating business transactions and bulk orders, while AliExpress caters to individual consumers looking for retail purchases and cost-effective deals....
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Selling Products

Can I sell used products on Alibaba?

No, Alibaba does not allow the selling of used products on their platform. Alibaba's policy states that only new and original products...
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Counterfeit Products

What is Alibaba's policy on counterfeit products?

Alibaba has a strict policy against counterfeit products. As a leading global e-commerce platform, they adhere to stringent measures...
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Price Negotiation

Can I negotiate prices with sellers on Alibaba?

Yes, negotiation of prices is possible with sellers on Alibaba. As an online marketplace connecting buyers and sellers, Alibaba encourages...
Read more
We look to the Alibaba issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Alibaba issues reported to GetHuman
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