You came here to see Alibaba's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Alibaba agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Alibaba anyways and help you with your issue. Over the last 18 months, 3,474 customers like you have come in search of a phone number for Alibaba and helped us confirm they don't have one. Common reasons that people try to call Alibaba customer support department include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Alibaba first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now Alibaba doesn't have any phone numbers. It's not always clear what is the best way to talk to Alibaba representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While Alibaba does not have a toll-free number, there is a way to get in touch with their support team. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Alibaba please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Alibaba.
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Alibaba, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our Skype Phone Number page. Or our Apple Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Alibaba customers like yourself.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Alibaba. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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