Chase Credit Cards Customer Service

Phone Number & Contact Info

Chase Credit Cards's Best Phone Number

Toll-free·Calls Customer Service·Most popular Chase Credit Cards number

How do I talk to a live human at Chase Credit Cards?

A:Press 0 at the first menu.

Does Chase Credit Cards offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 13 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

Chase Credit Cards Customer Phone Numbers

Sapphire Cards

Toll-free · 24 hours, 7 days · Phone number for Sapphire Cards, but they can service all other cards. Always answered by a live person. · Chase Sapphire - Enter your full 16-digit credit card account number.


Toll-free · 24 hours, 7 days · Calling this Chase Credit Cards number should go right to a real human being · Enter your full 16-digit credit card account number.

Business Accounts

Toll-free · 24 hours, 7 days · Ignore all prompts, wait for agent. · Enter your full 16-digit credit card account number.

International Customer Service

24 hours, 7 days · Press 3 · Enter your full 16-digit credit card account number.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Chase Credit Cards phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at the first menu.
Here is how our research team describes the way the Chase Credit Cards phone system greets you: Enter your full 16-digit credit card account number.
Below are some clips we've found from Chase Credit Cards's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"If you need more time, press star.
If you are calling to report your card lost, stolen, or damaged, or to check the status of an application, press the pound key.
Please enter your full sixteen digit credit card account number."
Excerpt from a call with Chase Credit Cards
Wednesday, May 22, 2024 7:24 PM

The first phone menu

"This call will be monitored and recorded, and your voice may be used for verification. Welcome to Chase card services. Please enter your full six sixteen digit credit card account number.
If you need more time, press star.
If you are calling to report your card lost, stolen, or damaged, or to check the status of an application, press the pound key."
Excerpt from a call with Chase Credit Cards
Wednesday, May 15, 2024 1:56 AM

What are the hours and when should I call?

Chase Credit Cards operates the call center for this 800-432-3117 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 679 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chase Credit Cards phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chase Credit Cards staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Chase Credit Cards is Sunday. The most busy day to call is Friday, which averages 83% more phone calls by comparison. Again, this is based on a sample of 679 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Chase Credit Cards

In summation, the best day to call Chase Credit Cards is Monday.

Why Customers Call Chase Credit Cards

If you have time to do a bit of reading before you call Chase Credit Cards, we recommend you read over some of our problem-specific articles.

What is the credit limit for a Chase credit card?

The credit limit for a Chase credit card is determined on an individual basis and can vary depending on several factors. These factors include the applicant's credit history, income, and creditworthiness. Chase takes into account the individual's ability to repay the credit card debt before determining their credit limit. Therefore, there is no fixed credit limit for a Chase credit card that applies to everyone. Upon approval of the credit card application, Chase will provide the approved individual with their specific credit limit, which can be adjusted over time based on their credit usage, payment history, and financial stability. It is important to note that responsible credit card usage and timely payments can potentially lead to higher credit limits over time.

What are the benefits of having a Chase credit card?

Having a Chase credit card comes with a range of benefits tailored to enhance the cardholder's financial experience. First and foremost, Chase credit cards offer a variety of rewards programs, allowing users to earn cashback, points, or airline miles on their everyday purchases. Additionally, Chase offers an extensive lineup of credit cards catered to different needs, including cashback cards, travel cards, and business cards, ensuring there is an option for everyone. Cardholders also enjoy perks such as purchase protection, extended warranties, and travel insurance, providing peace of mind. Moreover, Chase provides access to a user-friendly online platform and mobile app, enabling easy account management, bill payment, and transaction tracking on-the-go. Overall, having a Chase credit card means gaining access to valuable rewards, convenient features, and providing a smart payment solution for daily expenses.

What is the interest rate on Chase credit cards?

The interest rate on Chase credit cards varies depending on the specific card and the individual's creditworthiness. Chase offers a range of credit cards with varying interest rates to cater to different needs. These rates can be found on the specific card's terms and conditions page or by contacting Chase directly. Typically, Chase credit cards offer competitive interest rates that are in line with industry standards. However, it's important for cardholders to understand that interest rates can fluctuate, and it's crucial to carefully review and understand the terms and conditions of any credit card to make informed financial decisions. Chase also provides various tools and resources to help cardholders manage their finances and avoid unnecessary interest charges, such as setting up automatic payments or utilizing balance transfer options.

Top Chase Credit Cards customer service problems

Click the link above to get answers to just about any Chase Credit Cards customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Chase Credit Cards, and their purpose. Are any of these similar to the reason you are trying to call?
Need verification of CCV: "I know my card number, but I don't have the three digit things."
- From a call lasting 4m 33s , May 15, 2024 3:09 PM
Difficulty reaching travel department: "I've been forwarded and disconnected almost ten times trying to reach the Chase travel department."
- From a call lasting 10m 31s , May 15, 2024 1:56 AM
Confusion with prequalification: "Why prequalify me if I'm denied for the card I applied for?"
- From a call lasting 18m 53s , Apr 4, 2024 12:14 PM
Urgent card delivery request: "I need the credit card delivered urgently because I'm leaving town on Sunday and the standard delivery time won't work."
- From a call lasting 11m , Mar 1, 2024 2:52 PM
Assistance with new card: "I was issued a new card, but it hasn't arrived yet and I need to make a purchase through the Chase Travel portal."
- From a call lasting 20m , Feb 23, 2024 7:52 AM
Issue with disputed transaction: "I still don't have a new card and never received the forms to dispute."
- From a call lasting 21m 2s , Feb 22, 2024 10:40 PM
Dispute with third party vendor: "I booked a hotel through a third party vendor, but they did not reimburse me for the stay after the hotel refunded the price."
- From a call lasting 3m 19s , Feb 22, 2024 10:35 PM
Checking credit availability: "I'd like to know the credit availability on my card."
- From a call lasting 10m 48s , Feb 14, 2024 3:50 PM
Update mailing address: "Let's send it to my house, the address is 3413 Molokai Road."
- From a call lasting 10m 18s , Feb 8, 2024 10:39 PM
Verification needed for application: "I received mail asking to verify information for my credit card application."
- From a call lasting 4m 4s , Jan 19, 2024 6:20 PM

More Chase Credit Cards Customer Service Contacts

There are of course other ways to contact Chase Credit Cards customer service besides the phone. Below we list the best ones, by medium.

Chase Credit Cards Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Chase Credit Cards customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Chase Credit Cards's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chase Credit Cards agent. This phone number is Chase Credit Cards's best phone number because 28,482 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-432-3117 include Pay Bill, Lost or Stolen Card, Cancel Account, Dispute a Charge, Check Application Status and other customer service issues. The Chase Credit Cards call center that you call into has employees from Ohio, Illinois, Texas, Deleware, Florida and is open 24 hours, 7 days according to customers. In total, Chase Credit Cards has 5 phone numbers. It's not always clear what is the best way to talk to Chase Credit Cards representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Chase Credit Cards. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chase Credit Cards. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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