Updated

Netspend Customer Service

Phone Number & Contact Info

Netspend's Best Phone Number

866-387-7363
Toll-free·Calls Customer Service·Most popular Netspend number
Q:

How do I talk to a live human at Netspend?

A:Press *, then enter social security # or account #.
Q:

Does Netspend offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri: 8am-10pm, Sat-Sun: 8am-8pm CST. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 18 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

Netspend Customer Phone Numbers

Card Cancellation

866-930-9924
Toll-free · 24 hours, 7 days · Direct to card cancellation · Enter your card number or social security number followed by the pound sign or press star for more options.

Netspend Business Line

512-532-8200
24 hours, 7 days · If you know your party's 4-digit extension, you may dial it at any time. To leave a general message, press 1. For our company directory, press 4. For customer service, call 1-86netspend.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Netspend phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press *, then enter social security # or account #.
Here is how our research team describes the way the Netspend phone system greets you: Enter your card number or social security number followed by the pound sign or press star for more options.
Below are some clips we've found from Netspend's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling NetSpend. To give you the best service possible, please"
Excerpt from a call with Netspend
Tuesday, January 30, 2024 9:41 PM

They may ask you to enter information with the dial pad

"Thank you for calling Netspend. To give you the best press one if you do not have your card.
Press one if you do not have your card because it was
This menu option is specifically for customers who need to report a card lost, Please enter the full nine digits of your Social Security number."
Excerpt from a call with Netspend
Sunday, May 12, 2024 12:23 PM

The first phone menu

"Thank you for calling NetSense. To give you the best service possible, please enter your card number or Social Security number followed by the pound sign.
Press star for more options.
Press one if you need time to find your card number."
Excerpt from a call with Netspend
Thursday, February 15, 2024 9:31 PM

What are the hours and when should I call?

Netspend operates the call center for this 866-387-7363 phone number Mon-Fri: 8am-10pm, Sat-Sun: 8am-8pm CT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,209 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Netspend phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Netspend staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Netspend is Sunday. The most busy day to call is Thursday, which averages 169% more phone calls by comparison. Again, this is based on a sample of 1,209 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Netspend

In summation, the best day to call Netspend is Wednesday.

Calling this Netspend Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Apr 26, 2024

My daughter's new dance studio wants me to place a card on file, and I hate to do that because I like to control my payments. Therefore, I decided to reactive an old Netspend card I had that I could add a balance to as I like. I have found this is a great way to prevent double charges, and sadly, that type of thing seems to happen a lot with these small businesses. 

However, I haven't used the card in a long time so I decided to call Netspend to see how I could get an updated card for my account. When I called, a virtual assistant answered the phone and said, "Thank you for calling Netspend. To give you the best service possible, please enter your card number or social security number." I chose to enter my social security number since I knew that off the top of my head, but the virtual agent responded, "One moment, I am unable to find an active card for your account. Press 1 if you would like to activate a new card. Press 2 if you are calling about a closed account. Press Star to continue."

This time I pressed 2 since I figured my account must have been closed since it was old, and I was told to wait for an agent. It started to ring right away which gave me some hope, but after a few rings, a jazzy hold music picked up. Then the virtual assistant was back and offered a few more options, but while I was deciding which was the best choice, Jayden picked up the phone. I was probably only on hold for 30 seconds so it wasn't bad at all. Jayden was very friendly and we got a new account opened up before I hung up.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Netspend

If you have time to do a bit of reading before you call Netspend, we recommend you read over some of our problem-specific articles.

How Do I Recover Access to My Netspend Account?

Losing your NetSpend card can lose you a lot of benefits and may even cost you money. Recovering your account as soon as possible is in your best interest. You can do this easily with these helpful tips.

How Do I Close My Account with Netspend?

This article describes how to close your Netspend account. Because it is a good idea to withdraw your remaining balance before you close it, two different methods of withdrawing the remaining money in your Netspend account are described. The fees involved are described as well. The method for closing the account itself is described as well.

What are the fees associated with using Netspend?

Netspend charges various fees for its prepaid card services. The fees can be categorized into different types. Firstly, there are account fees, which include a monthly fee of $9.95 (waived if cardholder has direct deposits totaling $500 or more in a month). Additionally, customers may incur an initial activation fee of up to $9.95 upon purchasing a card. Secondly, transaction-related fees include fees for signature purchase transactions (up to $1.50 per transaction) and PIN purchase transactions (up to $2.00 per transaction). Thirdly, there are fees for ATM usage, such as withdrawal fees (up to $2.50 per withdrawal) and balance inquiry fees (up to $0.50 per inquiry). Other miscellaneous fees may also apply, such as foreign transaction fees, bill payment fees, and mobile check load fees. Customers can find a comprehensive list of fees on the Netspend website or in the Cardholder Agreement.

Top Netspend customer service problems

Click the link above to get answers to just about any Netspend customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Netspend, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with PIN: "I'm not I don't know about my PIN. How can I get the PIN anyway?"
- From a call lasting 13m 18s , May 18, 2024 2:57 PM
Setting up digital wallet: "Need to set up a digital account or in a wallet because I was some direct deposit thing came in and I selected it to go to my wallet."
- From a call lasting 10m 19s , Apr 4, 2024 11:17 PM
Activate new card: "I got the new card, but I didn't know how to activate it."
- From a call lasting 11m 3s , Apr 4, 2024 6:21 PM
Issue with stimulus deposit: "I thought Netspend was going to return my stimulus to the IRS, but the money was never returned and the IRS told me to contact Netspend."
- From a call lasting 7m 56s , Mar 29, 2024 12:06 AM
Locked out of account: "My ex changed my username and password, I can't log in to my account where I receive my disability Social Security payment."
- From a call lasting 16m 38s , Mar 18, 2024 8:12 PM
Issues with spending money: "Why is it that I have three dollars on my account, but I'm not able to spend it in Cash App or PayPal?"
- From a call lasting 27m 59s , Mar 18, 2024 6:42 PM
Activate new card: "I called today to get my card activated and issue a PIN."
- From a call lasting 8m 5s , Mar 14, 2024 9:58 PM
PIN setup assistance: "I have not been able to successfully set my PIN."
- From a call lasting 23m 55s , Feb 28, 2024 6:17 PM
Issues with card activation: "Calling because I've never been able to activate this card."
- From a call lasting 6m 10s , Feb 22, 2024 7:03 PM
Card activation assistance: "I'm trying to activate my card that just came in the mail."
- From a call lasting 19m 31s , Feb 18, 2024 11:02 PM

More Netspend Customer Service Contacts

There are of course other ways to contact Netspend customer service besides the phone. Below we list the best ones, by medium.

Netspend Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Netspend will reply our your email.

Netspend Customer Service on X (formerly Twitter)

Netspend, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Netspend Customer Help Desk / Web Support

netspend.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Netspend customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Netspend's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Netspend agent. This phone number is Netspend's best phone number because 181,884 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-387-7363 include Account Access, Activate Card, Lost or Stolen Card, Dispute a Charge, Technical Support and other customer service issues. The Netspend call center that you call into has employees from Texas, India and is open Mon-Fri: 8am-10pm, Sat-Sun: 8am-8pm CT according to customers. In total, Netspend has 3 phone numbers. It's not always clear what is the best way to talk to Netspend representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Netspend. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Netspend. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Netspend Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated