Netspend Customer FAQ

Top Answers & How-to Guides

What is Netspend's Phone Number?

The question we are asked most often is about how to talk to Netspend customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Close My Account with Netspend?

This article describes how to close your Netspend account. Because it is a good idea to withdraw your remaining balance before you...

How Do I Recover Access to My Netspend Account?

Losing your NetSpend card can lose you a lot of benefits and may even cost you money. Recovering your account as soon as possible is...
Ask any question you have about Netspend customer service, get an answer now.

Recent Netspend Customer Questions

How to obtain my CVV off my debit card

The CVV (Card Verification Value) on your NetSpend debit card can typically be found on the back of the card, usually a 3-digit number on the signature strip. This code plays a vital role as an extra security measure when you're making transactions, especially those where the card is not physically present, such as online purchases. Therefore, it's important to keep this number safe and not to share it irresponsibly. It's advisable to memorize this number and then cover it or scratch it off to prevent misuse.
Asked Jun 8, 2024 11:42 PM

Lost my NetSpend card do not know my card number and would like to know if I have a balance

If you've lost your Netspend card and do not know your card number, you can still check your balance. You can log in to your online account via the Netspend website using your Username and Password, and your balance will be displayed on the dashboard. If you haven't set up an online account or forgot your login details, you'll need to reset or create it, for which you'll need your social security number and other personal information for verification. Please make sure to report your lost card to Netspend immediately to prevent unauthorized transactions. You can do this on their website or by using the contact information provided on this page.
Asked May 15, 2024 3:00 AM

Can I transfer all money on my all cards to one card

Yes, you can certainly transfer money between your Netspend cards. To do this, simply log into your online account or use the Netspend mobile app. Select the card you want to transfer money from, choose the 'Transfer Money' option, and then select the card you want to transfer money to. You can transfer all or just a part of your balance. Please note that both cards have to be registered under your name and have been activated for you to successfully complete the transfer.
Asked Apr 19, 2024 12:33 AM

Identity verification issue, license expired

If your driver’s license has expired and you're experiencing issues with identity verification for your Netspend account, it's important to get your license renewed. Netspend requires valid identification for verification purposes to ensure the security of your account. Do reach out to your local Department of Motor Vehicles or similar authority immediately to apply for a renewal. Once you have an updated government-issued ID, you should have no problems with Netspend's verification process.
Asked Apr 18, 2024 11:47 PM

Why can't I make a payment with my prepaid netspend? It is already active and with $65 credit

There could be several reasons why you're unable to make a payment with your prepaid Netspend card despite having sufficient balance. These might include transaction locations or types that are restricted by Netspend policies, the merchant rejecting prepaid cards, or technical issues either with the payment terminal or with Netspend's systems. In some cases, Netspend also puts a hold on certain transactions that look suspicious as a security measure. However, without specific information related to your transaction or account, we can't provide a precise reason for the payment failure. It would be best to reach out to Netspend directly for assistance in this matter.
Asked Mar 11, 2024 6:00 PM

Help me with my Netspend customer service issue

Account Management

How Do I Close My Account with Netspend?

This article describes how to close your Netspend account. Because it is a good idea to withdraw your remaining balance before you...

How Do I Recover Access to My Netspend Account?

Losing your NetSpend card can lose you a lot of benefits and may even cost you money. Recovering your account as soon as possible is...

How Do I Activate My Netspend Card?

Before you can activate a NetSpend card, you first have to acquire it. You can obtain a NetSpend card through the following steps with...

Card Services

How Do I Order a Replacement Card from Netspend?

Netspend makes reporting a lost, stolen, or damaged Netspend prepaid debit card and replacing a replacement card a cinch for its customers....

How Do I Dispute an Unauthorized Charge with Netspend?

This article talks about what to do if there has been a fraudulent charge on the prepaid debit card you bought from Netspend. Instructions...

How Do I Dispute a Charge with Netspend?

Given the advantages of using the iBotta app, losing access to the application can be devastating. You will lose out on bonuses and...

Can I reload my Netspend card at a retail location?

Yes, Netspend cards can be reloaded at various retail locations. There are over 130,000 locations across the United States where you...

Security Concerns

What Do I Do If My Netspend Card Was Stolen?

Life happens. Lost and stolen credit and debit cards are daily occurrences. Fortunately, Netspend makes the process easy for their...

Customer Support

How Do I Get Technical Support from Netspend?

Netspend is a financial provider that offers bank accounts and debit cards. Customers can track their spending and manage funds on...

Fees and Limits

What are the fees associated with using Netspend?

Netspend charges various fees for its prepaid card services. The fees can be categorized into different types. Firstly, there are account...

What are the daily spending and withdrawal limits for a Netspend card?

The daily spending and withdrawal limits for a Netspend card may vary depending on the individual's card plan and account history....


Can I transfer money from my Netspend card to another bank account?

Yes, you can transfer money from your Netspend card to another bank account. Netspend provides a convenient and secure option to transfer...

Delivery Time

How long does it take for a Netspend card to arrive in the mail?

Once you've successfully applied for a Netspend card, you can expect it to arrive in the mail within seven to ten business days. Please...

Balancing Requirement

Is there a minimum balance requirement for a Netspend card?

No, there is no minimum balance requirement for a Netspend card. This means that you can open and use a Netspend card without having...

International Use

Can I use my Netspend card internationally?

Yes, you can use your Netspend card internationally. Netspend prepaid cards are accepted worldwide wherever Visa or Mastercard is accepted....
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