Green Dot Customer FAQ

Top Answers & How-to Guides

What is Green Dot's Phone Number?

The question we are asked most often is about how to talk to Green Dot customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What Do I Do If I Forgot My Greendot Login?

If you have forgotten your Green Dot login information, you can easily reset it online at the Green Dot website. Using your card number,...

How Do I Change the Address or Update My Account Information on My Green Dot Card?

Change your address to the Green Dot Card account by following the process discussed above. You need to log in to the account and access...
Ask any question you have about Green Dot customer service, get an answer now.

Recent Green Dot Customer Questions

Can't activate the MasterCard I put $140 on a week and a half ago

We're sorry to hear that you're having trouble activating your Green Dot MasterCard. The best course of action would be to follow the instructions that were provided with the card for activation. Generally, you can activate your card through their website or by calling the number that's on the back of the card. Ensure that you're entering all your information correctly which includes the card number, expiration date, and CVV code. Remember, you'll also need to confirm your personal information. If you continue to have problems, use the contact link provided here on this page for further assistance.
Asked May 13, 2024 2:38 PM

Can’t add my green dot on anything

Sorry to hear you're having trouble adding your Green Dot. First, make sure you have successfully registered your Green Dot card online. If you are trying to link the card to a specific service or app, go to the payment methods section and input the card details correctly. If you're unable to add the card, it might be due to restrictions imposed by the service you're trying to link your Green Dot card to. Please keep in mind that Green Dot Prepaid Cards can't be linked to some services. If the issue persists, we recommend getting in touch with Green Dot's customer support for further assistance.
Asked Apr 21, 2024 10:05 PM

Trying to register card says card number not valid

If you're trying to register your card and it says the card number is not valid, it's possible that there might be a typographical error in the entered card number, or the card may not have been activated properly. You should double-check the card number and ensure it's entered correctly. If the problem persists, it could also be a temporary system issue or an error with the card itself. It could also mean that the card is not eligible for registration due to its type or where it was purchased. Ensure you are using a card that is compatible with the Green Dot system.
Asked Apr 17, 2024 11:45 PM

I need to talk to customer service but don’t have the card number and it won’t let me talk to them

We're sorry to hear you're having trouble. Green Dot usually requires a card number to access customer service for security reasons, but if you're having issues or if you've lost your card, you may still report this to Green Dot by selecting the Lost/Stolen option that can be found in their automated system. You can reach Green Dot customer service at 1 (866) 795-7597. Always ensure you are contacting Green Dot through their official channels to keep your personal information secure.
Asked Apr 17, 2024 8:15 PM

Lost green dot debit card connected to my eBay account

We're sorry to hear about your lost Green Dot debit card. It's crucial to report the loss immediately to protect your account from unauthorized charges. You can report the loss directly to Green Dot customer service. Upon doing so, they will deactivate your current card and issue a new one. Also, remember to update your payment information on your eBay account as soon as you have your new card details.
Asked Apr 12, 2024 8:38 AM

Help me with my Green Dot customer service issue

Login and Account Access

What Do I Do If I Forgot My Greendot Login?

If you have forgotten your Green Dot login information, you can easily reset it online at the Green Dot website. Using your card number,...

How do I recover my GreenDot account?

If you are locked out of your account, of if you simply need help resetting your GreenDot password, follow these steps to do so.

What Do I Do If I Can't Access My Funds on My Greendot Card?

Green Dot Bank provides digital accounts and prepaid debit cards for convenient online banking. However, there may be issues accessing...

International Travel

Can You Use a Greendot Card While Traveling Internationally?

You can use your GreenDot card when traveling overseas, but there may be some limitations. Be sure to familiarize yourself with the...

Cancellation and Replacement

How Do I Cancel My Green Dot Card?

This guide outlines how Green Dot customers can cancel their card if it has been stolen or they would like to terminate their Green...

How Do I Report My Green Dot Card as Lost or Stolen?

Most of us become worried when we discover that our credit card or cards have been lost or stolen. The clock seems to start ticking...

How long does it take to receive a replacement Green Dot card?

The timeframe to receive a replacement Green Dot card is typically 7-10 business days from the date it is requested. However, factors...

Customer Service

How Do I Speak to a Customer Service Rep About My Green Dot Card?

This guide explains to Green Dot customers how they can speak to a customer service representative about their Green Dot card. If you...

Account Information

How Do I Change the Address or Update My Account Information on My Green Dot Card?

Change your address to the Green Dot Card account by following the process discussed above. You need to log in to the account and access...

How Do I Get My Account Number and Routing Number with Green Dot?

Green Dot makes it simple and easy for Green Dot customers to get their Green Dot account number and routing number using any of the...

Disputes and Refunds

How Do I Dispute a Charge and Get My Money Back from Green Dot?

If you would like to file a dispute with Green Dot and get your money back, first go to the Green Dot website. Click the "Customer...


How Do I Activate My Green Dot Card?

We created this guide to help consumers find the fastest way to activate their Green Dot cards. By visiting the website, you can easily...

Card Status

How Do I Check the Status of My New Green Dot Card?

You can check the status of your new Green Dot card by contacting the customer service team. You can continue to keep track of your...

Card Expiration

What Do I Do If My Green Dot Card Expired?

Green Dot Cards are prepaid debit cards that can be used to make withdrawals at ATMs or purchases. The cards are not credit cards but...

Account Balance

How Do I Check My Account Balance on My Green Dot Card?

There are lots of ways to check the account balance on your Green Dot card. You may check it on the phone, the website, text message,...

Card Issues

Why is my GreenDot prepaid card not working?

GreenDot card are great until the one day you go to use it and it's not working. Here's the best way to get our issue fixed as fast...

Reload and Transfer

How Do I Recharge My Greendot Card?

Recharging your Greendot Card is easy and it takes just a few minutes. There are a variety of methods that you may use to add money...

Can I transfer money from my Green Dot card to another bank account?

Yes, you can transfer money from your Green Dot card to another bank account. With Green Dot's MoneyPak, you can conveniently transfer...

Can I use my Green Dot card for online purchases?

Yes, you can use your Green Dot card for online purchases. With a Green Dot card, you can conveniently shop online and make secure...

Missing Payment

How do I let GreenDot know about a missing payment?

If you notice that there's a missing payment on your GreenDot card, or if there's a problem loading onto your card, here's what you...
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