How do I recover my GreenDot account?
In a nutshell: To recover your GreenDot account, you need your user ID, social security number, or card number. If you don't have any of these, contact customer support. To reset your password, visit the
Introduction
Customers can easily recover their GreenDot accounts but need their user ID, social security number, or card number handy. Without either of the three, the only option is to contact their customer support and speak to an agent. If you want to recover your GreenDot account, read this guide for the step-by-step instructions.
Visit the Official Website and Tap Log In
Sign in with your user ID and password. If you're the only person using the computer, consider checking the Remember USER ID box for easier login.
Tap Forgot User ID/Password
Check "I Have My User ID and Click Continue
Enter Your User ID and Social Security Number
Check "I'm not a robot" and click continue. Follow the on-screen instructions to successfully reset your password and recover your account.
Another way to recover your account is to use your card info. To do this, go back to the Forgot User ID page and follow the next steps below.
Check I Have My Card and Tap Continue
Enter Your Card Info
Check "I'm not a robot" before clicking Continue. Follow the on-screen instructions to successfully recover your account. If you don't have either the user ID or card info, follow the next step.
Go Back to the Forgot User ID Page and Tap the Third Option
Click continue to proceed to the next step.
Enter Your Social Security Number and Zip Code
Check "I'm not a robot" and tap continue. Follow the on-screen instructions.
If you're still having trouble recovering your account or lost your card and don't have access to your user ID and password, contact the 1-800 number to speak to a GreenDot agent.
Conclusion
Customers who lost their cards and don't have the user ID and password should request a card replacement. To do this, contact Customer Support available seven days a week. You may also snail mail them at their West Chester, OH office. GreenDot also offers chat support to customers, but unfortunately, they must first log in to use the chat feature. So if you still have other concerns, please don't hesitate to get in touch with Customer Support today.
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Why does GetHuman Write How-to Guides for Green Dot Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Green Dot in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I recover my GreenDot account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.