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How Do I Check the Status of My New Green Dot Card?

Jeff Whelpley is the editor / author responsible for this content.
Apr 28, 2020

A Green Dot card works like a prepaid gift card. The card can be customized with your name. It allows you to reload money, make debit purchases, or make withdrawals.

If you are expecting your Green Dot card, you can track it until it gets to you. The most convenient way to check your Green Dot card status is by contacting the customer service team on the phone. Alternatively, you may use your tracking number.

When Will You Get Your Green Dot Card?

Usually, you will receive your card within 10 business days. If, after 10 days, you haven't received your card, you may ask for help from the customer service team. They will let you know when to expect your card. Check to ensure that you gave the right address. If you gave the wrong address, correct it and your new card will be sent as soon as possible.

After receiving your card, use the instructions on the card sticker to activate it over the phone or online.

Checking the Balance on Your Green Dot Card

Using the Website

You can check the balance on your Green Dot card on their website. If you got your card from a major retailer, you may sue their website to check your balance. Log in to the website using your password and user ID. You will be directed to a page that shows your account balance

Using Your Phone

You may check your account balance on the phone. If you wish, you may speak with a live person from the customer service team. Green Dot VIP members enjoy faster customer service.

Using the Green Dot Mobile App

You can use the app to check your account balance. Its features are similar to the website. However, apps can be more convenient. It can help you find the nearest ATM using your phone's GPS. The app is available on the mobile app store or the Green Dot mobile website.

Contacting the Support Team

If you need to check the status of your Green Dot card, you may contact the customer service team. The support agents are friendly and experienced. They may help you with any other issues that you experience with your Green Dot card. The best way to contact Green Dot is on the phone. It is the fastest support option and you get to speak directly with an agent. They will ask about your problem and direct you to the most appropriate help.

If you don't necessarily need to speak directly with an agent, you may seek help on Twitter. You will get a response fast since you will be asking for help in public. You may also get advice from other Green Dot users. If you end up going back and forth with the customer service agents on Twitter, they may suggest that you contact them on the phone.

The Green Dot help desk is a great support option. On the help pages, you can find answers to some of the most common questions and issue-specific topics. Consider looking for help on the help desk before exploring other support options.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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check the status of your new Green Dot card
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