How do I let GreenDot know about a missing payment?

If you notice that there's a missing payment on your GreenDot card, or if there's a problem loading onto your card, here's what you need to do to get your problem fixed.

Jul 16, 2019

GreenDot is a company that specializes in reloadable prepaid cards that can be used at several stores across the United States and also to pay for goods and services online such as buying apps on Apple's app store. Despite GreenDot's cards ease of use, issues do arise from time to time. One of those issues is missing payments to and from your GreenDot card.

If you are missing a payment on GreenDot, you should try the measures suggested on GreenDot's FAQ page. If none of the solutions work, you will have to contact GreenDot directly and let them know about your missing payment.

You can do that by calling them, contacting them on social media or sending them snail mail to their physical address. Below are the benefits and steps you can take through the various avenues to let GreenDot know about a missing payment.

Call Customer Care

GreenDot has a toll free customer care number where customers can reach the company's customer care department. The phone line is open 24 hours a day, 7 days a week so you can reach them and notify them of a missing payment at any time. You may have to wait as long as half an hour to get a live customer service agent at the end of the line but the wait is worth it.

Using the customer service phone number is the fastest way to report a missing payment and since you will be talking to a live representative, the fastest way to receive a solution.

It is prudent to have all your GreenDot and other necessary personal and confidential information with you when you make the call. You can obtain GreenDot's toll free phone number from GetHuman.

Help Desk

Using GreenDot's help desk is one of the ways to contact the company and get help online. The help desk should be used to report matters that are not urgent. Therefore, if the missing payment you are reporting is not urgently needed, you can contact GreenDot using the help desk.

Otherwise, use the phone number. It takes an average of 15 hours for GreenDot's customer service to fix a problem presented in this manner. It is also advised not to try and contacting the help desk in the morning as this is their busiest time of the day. You can retrieve the link to the help desk from GetHuman.

Social Media

Social media is a popular way of getting in contact with GreenDot's customer service department. You can write a post on their Facebook page or send them a direct message and a representative will soon get in contact with you. The message should be descriptive but concise. You can also send GreenDot a tweet notifying them of a missing payment.

A direct message is recommended if you want to chat with a customer service representative. GreenDot typically replies to messages sent through social media in a matter of hours.

Do not include any personal information in the messages as it may be prone to a security breach. Do not be surprised if your issue is not solved right away as there are thousands of customers using social media to contact customer support.


If you have exhausted the above methods but your payment is still missing, you can send GreenDot a letter to their physical address clearly presenting your predicament. Snail mail is almost extinct but GreenDot's physical mailing address can be found on their website and they do respond to letters. This is the slowest method of contacting GreenDot and should only be utilized for the least urgent of missing payments.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I let GreenDot know about a missing payment?

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