What Do I Do If I Forgot My Greendot Login?

If you have forgotten your Green Dot login information, you can easily reset it online at the Green Dot website. Using your card number, social security number and CVV, you can enter a new password or recover your User ID. If you do not have access to your card and cannot remember your User ID, you can use your social security number and zip code to attempt account recovery. When online recovery is unsuccessful, users can call customer service for support.

Dec 9, 2022

Headquartered in Austin, Texas, Green Dot is the industry leader in prepaid debit cards. If you are a Green Dot cardholder, you want to make sure you can access your account so you can manage your finances and keep track of your spending. What do you do if you forget your Green Dot login? What steps can you take? You can learn more about Green Dot by calling customer support here, and below are ways you can access your Green Dot account if you have forgotten your login information.

Resetting Your Green Dot Login

When you need to reset your Green Dot login information, you need the following information:

  1. Your social security number or tax identification number.
  2. The 16-digit number on your prepaid debit card.
  3. The three or four digit security code (CVV) on the back of your debit card.

Recovering Your Account

To recover your account information, follow these steps:

  1. Open Green Dot's website in your computer browser.
  2. Click on "Log In."
  3. Under the spaces for your User ID and Password, click the link "Forgot User ID/Password?"
  4. Select the option that best fits your situation from these three:
    • I have my User ID
    • I have my card
    • I do not know my User ID or have my card
  5. Click "Continue."
  6. For the first option (I have my User ID), enter your User ID and social security number, then click "Continue."
  7. If you choose the second option (I have my card), enter the card number, security code and your social security number and hit "Continue."
  8. For the third option (I do not know my User ID or have my card), enter your social security number and zip code and select "Continue."
  9. Follow the prompts to complete the account recovery process.

Telephone Assistance

If you are unable to recover your account online or you are still locked out after resetting your password, you can contact customer support here for assistance in accessing your information. The representative can help unlock your account so you can access your financial information.

Staying on top of your Green Dot prepaid debit card transactions is important for your financial health. When you cannot log into your account, you can reset your password online in a few steps. For more information or assistance, contact Green Dot customer support here.

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What Do I Do If I Forgot My Greendot Login?

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