What is Alibaba's refund policy?

Alibaba's refund policy permits buyers to request a refund if the received product(s) do not match the seller's description or if they are faulty or damaged. Buyers need to first contact the seller directly to resolve the issue mutually. If no agreement is reached within 15 days, buyers can apply for mediation or submit a refund request. Alibaba's platform will review the case and may involve their dispute resolution team. Eligible refunds are made via the original payment method or Alibaba.com Wallet. However, specific refund timelines and processes may vary depending on the seller's terms and conditions. It is advisable for buyers to thoroughly review the seller's refund policies and communicate any concerns promptly.