Bangkok Airlines Customer Service

Ways to contact Bangkok Airlines and solve common issues

Since you cannot have a live conversation with a human at Bangkok Airlines, we compiled a list of popular issues and how to resolve them. Below that are ways to file an issue report or possibly establish communication with Bangkok Airlines. Read on.

Bangkok Airlines: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Bangkok Airlines.
Is there a loyalty program for frequent flyers?
Yes, Bangkok Airlines offers a loyalty program for frequent flyers called "FlyerBonus." This program is designed to reward and recognize regular customers of Bangkok Airlines. As a member, you can earn points every time you fly with Bangkok Airlines or its partner airlines, including point promotions, bonus awards, and special offers. These earned points can be redeemed for various benefits such as free tickets, upgrades, excess baggage allowances, and access to exclusive airport lounges. FlyerBonus has multiple membership tiers, each offering additional privileges and access to exclusive services. To join the program, simply sign up online for free, and start earning and enjoying the benefits of being a loyal Bangkok Airlines customer.
What are the accepted forms of payment for flight bookings?
Bangkok Airlines accepts various forms of payment for flight bookings. Customers can conveniently pay using major credit cards such as Visa, Mastercard, American Express, and JCB. Additionally, the airline accepts payments made through the secure online payment system, PayPal. For customers who prefer offline transactions, bank transfers are also an accepted method of payment. It is essential to note that payment options may differ depending on the country of departure and the method of booking. To ensure a hassle-free payment process, passengers are advised to review the available payment options during the flight reservation process or contact the Bangkok Airlines customer service for any inquiries or additional information.
What is the policy for traveling with pets on Bangkok Airlines flights?
Bangkok Airlines welcomes pets onboard their flights, following certain guidelines. Small dogs, cats, and birds are allowed in the cabin, weighing a maximum of 8 kilograms (including the carrier). Passengers must inform the airline in advance and book a space for their pet due to limited availability. Pet travel is not permitted on ATR aircraft or flights to/from Maldives. A pet traveling in the cabin requires an approved carrier/crate that fits under the seat in front. The carrier dimensions should not exceed 40 cm (width) x 55 cm (length) x 20 cm (height). Pets must remain in their carriers throughout the flight. Pet owners are responsible for ensuring their pets comply with all required health and documentation regulations. Bangkok Airlines strives to make pet travel safe and comfortable for both passengers and pets.
Are meals and beverages provided on board for Bangkok Airlines flights?
Yes, Bangkok Airlines provides complimentary meals and beverages onboard their flights. Passengers can enjoy a range of delicious meals and refreshing beverages during their journey. The airline takes pride in offering a variety of options to cater to different dietary requirements and preferences. Whether it's a hot breakfast, a savory lunch, or a tempting snack, Bangkok Airlines ensures that their meals are of high quality and taste. Additionally, a selection of hot and cold beverages, including water, soft drinks, and juices, are available to accompany the meals. Passengers can indulge in a pleasant dining experience while enjoying their flight with Bangkok Airlines.
Can I make changes to my flight booking online?
Yes, you can make changes to your flight booking online with Bangkok Airlines. We understand that circumstances may change, and we want to provide our passengers with flexibility. Through our online booking portal, you have the option to modify your flight details such as dates, times, or destinations. This convenient feature allows you to effortlessly manage your travel plans from the comfort of your own device. However, please note that any changes made online may be subject to additional charges or fare differences, depending on the fare conditions of your ticket. For seamless modification of your booking, we recommend visiting our website and following the easy steps outlined in our online booking system.
What is the policy for traveling with infants or children?
At Bangkok Airlines, we strive to make your travel experience with infants or children as comfortable and convenient as possible. Infants (aged 7 days to 23 months) can travel on our flights, as long as they are accompanied by an adult aged 18 or above. They can either travel on the adult's lap with the use of an extension seatbelt, or they can opt for a separate seat at a discounted child fare. For children aged 2 to 11 years, a child fare must be purchased, regardless of whether they occupy a separate seat or travel on an adult's lap. We provide a range of services to cater to the needs of infants and children, including priority boarding, special meals, and dedicated assistance from our friendly cabin crew. We recommend contacting our reservation team or checking our website for further information on specific requirements and regulations.
What are the visa requirements for traveling with Bangkok Airlines?
For travelers flying with Bangkok Airlines, visa requirements vary depending on the destination and the individual's nationality. Some countries have visa exemption agreements with Thailand, allowing tourists to enter for a specified period without a visa. However, for many nationalities, a valid visa is needed before arriving in Thailand. Tourist visas can generally be obtained from Thai embassies or consulates overseas. The duration of stay varies and can range from 15 days to 60 days, depending on the visa type granted. It's important to check the specific visa requirements for your nationality and destination country. Bangkok Airlines advises passengers to ensure that their visas are valid for the entire duration of their stay and to have the necessary documents ready for immigration inspections upon arrival.
What are the check-in options for Bangkok Airlines flights?
Bangkok Airlines offers multiple check-in options to ensure a seamless travel experience for its passengers. Firstly, passengers can conveniently check-in online through the airline's website or mobile app. This user-friendly platform allows travelers to select their preferred seat and generate their boarding pass before arriving at the airport. Additionally, self-service kiosks are available at select airports, enabling passengers to check-in and obtain their boarding pass with ease. Bangkok Airlines also provides traditional check-in counters staffed by friendly personnel at the airport. Passengers can approach these counters to check-in, drop off their luggage, and collect their boarding pass. With these flexible check-in options, Bangkok Airlines ensures that passengers have a hassle-free and efficient start to their journey.
Can I select my seat in advance for Bangkok Airlines flights?
Yes, Bangkok Airlines allows passengers to select their seats in advance for their flights. Seat selection can be made during the booking process or at a later time, up to 24 hours before the scheduled departure time. Passengers can choose their preferred seats from the available options, such as window, aisle, or seats with extra legroom. However, it's important to note that advance seat selection is subject to availability and certain fare classes may have restrictions on seat selection. Passengers who do not choose their seats in advance will be assigned seats during check-in. To ensure the best seat selection, it is recommended to book early and check for seat availability as soon as possible before the flight.
Are there any special services available for passengers with disabilities?
Yes, Bangkok Airlines is committed to providing special services for passengers with disabilities. We understand the importance of making air travel accessible and comfortable for everyone. We offer a range of facilities and assistance to ensure a smooth and convenient journey. Our dedicated staff is trained to provide personalized assistance at every step, including check-in, boarding, and disembarkation. We also provide wheelchair assistance if required, with specially designed ramps and designated seating. Passengers with visual or hearing impairments can request assistance in the form of braille or sign language interpretation. Additionally, we prioritize the safety and well-being of passengers with disabilities, ensuring their needs are accommodated throughout the flight. We strive to create an inclusive and enjoyable travel experience for all our passengers, regardless of their mobility or sensory requirements.
What is the baggage allowance for Bangkok Airlines flights?
Bangkok Airlines' baggage allowance varies depending on the travel class and fare type. For Economy Class, passengers are typically allowed 20 kilograms (44 pounds) for checked baggage, while Business Class passengers enjoy a 30 kilograms (66 pounds) allowance. However, the exact baggage policy may differ based on the specific fare type and destination. It is advisable to check the ticket details or contact Bangkok Airlines directly for precise information regarding one's specific flight. Additional charges might apply if the baggage exceeds the allotted weight limit. Nonetheless, they do offer generous baggage allowances to ensure a comfortable travel experience for their passengers.
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Contacting Bangkok Airlines customer support

Below you can compare and contrast the 2 ways to contact Bangkok Airlines by looking at which ones are the fastest and which ones other customers recommend the most for solving Bangkok Airlines customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Bangkok Airlines across the following channels: Email.

Phone number / contactWaitVotes
Customer Service
< 2 hrs46
Customer Service
< 2 hrs52

Does GetHuman work with Bangkok Airlines?

GetHuman does not work with Bangkok Airlines's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Bangkok Airlines at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Bangkok Airlines's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Bangkok Airlines at a Glance

Bangkok Airlines has no phone number
Bangkok Airlines has no chat option
Bangkok Airlines has 2 customer emailsBEST
Bangkok Airlines has no help forum
Bangkok Airlines has no twitter handle
Bangkok Airlines has no facebook page
Contact information overview

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