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Bangkok Airlines Customer FAQ

Top Answers & How-to Guides

How do I Contact Bangkok Airlines Customer Service?

The question we are asked most often is about how to talk to Bangkok Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Contact Bangkok Airlines customer service

Recent Bangkok Airlines Customer Questions

What is the measurement and weight for carry-on bag traveling within Cambodia Vietnam?

For flights on Bangkok Airlines, the maximum dimensions for a carry-on bag are typically 56 x 36 x 23 cm, and the maximum weight allowed is usually 7 kg. It's important to check specific flight details as allowance may vary.
Asked Nov 20, 2024 8:39 PM

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Baggage and Check-in

What is the baggage allowance for Bangkok Airlines flights?

Bangkok Airlines' baggage allowance varies by route and class. Domestic economy passengers can check one piece up to 20 kg,...
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What are the check-in options for Bangkok Airlines flights?

Bangkok Airlines provides various check-in options, including online check-in via their website or app, which starts 24 hours...
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Can I select my seat in advance for Bangkok Airlines flights?

Passengers are allowed to choose their seats in advance when flying with Bangkok Airlines, typically during the booking...
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Booking and Payment

What are the accepted forms of payment for flight bookings?

Bangkok Airlines provides multiple payment options for flight bookings, including major credit cards like Visa and MasterCard,...
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Can I make changes to my flight booking online?

Yes, travelers can often modify their Bangkok Airlines flights online via the official website, specifically in the "Manage...
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Passenger Services

Is there a loyalty program for frequent flyers?

Bangkok Airlines has a loyalty program named FlyerBonus, which rewards frequent flyers with points that can be redeemed for...
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Are meals and beverages provided on board for Bangkok Airlines flights?

Bangkok Airlines usually offers complimentary meals and drinks on board, featuring a variety of options from Western and Asian...
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What are the visa requirements for traveling with Bangkok Airlines?

Visa requirements for traveling with Bangkok Airlines depend on the traveler's nationality and destination. Each country has...
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What are the options for airport transfers and transportation to/from the airport?

Bangkok Airways provides multiple transportation options for airport transfers. Travelers can choose metered taxis, the Airport...
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Travel Policies

What is the policy for traveling with infants or children?

Bangkok Airlines has rules for families flying with infants and children, allowing infants under two to travel on an adult's...
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Are there any special services available for passengers with disabilities?

Bangkok Airlines focuses on creating an inclusive travel experience for passengers with disabilities, offering assistance...
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What is the policy for traveling with pets on Bangkok Airlines flights?

Bangkok Airlines requires pets to travel as checked baggage in the cargo hold, not in the cabin, to maintain passenger comfort....
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We look to the Bangkok Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Bangkok Airlines issues reported to GetHuman

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