How Do I Select Paperless Bills with American Express?

American Express cardholders are walked through the steps of enrolling in paperless billing online. Cardholders are provided step-by-step instructions on how to manage the three alerts that are automatically generated when enrolling in paperless billing. Readers are also provided five detailed reasons why going paperless is to their advantage.

Adam Goldkamp is the editor / author responsible for this content.
Dec 9, 2022

Reducing your carbon footprint and helping the environment can be done in a number of different ways. If you are an American Express cardholder, you can switch your statements and bills to electronic or paperless. How do you select paperless bills with American Express? You can contact customer service to enroll in paperless billing, or you can follow the steps outlined below.

Why Go Paperless?

There are a number of benefits to switching your home or office to paperless billing with American Express. Some of those benefits include:

  1. Saved Time: When you go paperless, you save time by not having to look through files or documents to find what you want on your American Express bill. You simply log into your account and pull the information up at your convenience.
  2. Reduced Clutter: Going paperless means less mail coming to your home. Fewer hard copies mean less clutter in your home. Additionally, you won't have to worry about securing your billing information in a locked cabinet, and you'll never run out of physical space for the statements.
  3. Reduced Stress: Less clutter means less stress because you don't have as much to clean up. It also means you don't have to worry about storing your American Express bills or shredding them after they have been paid.
  4. Anytime Access: You can access your bills 24/7 from any computer or mobile device with internet. You don't have to wait for the bill to arrive in the mail to see what's on it.
  5. Environmental Friendliness: Going paperless means fewer non-renewable resources are being used to produce bills. It also means less waste is going to landfills. Your overall carbon footprint is reduced.

Enrolling in Paperless Billing

Here are the steps to going paperless with American Express.

  1. Log into your account on the American Express website.
  2. Select "Account Services."
  3. Click on "Alerts and Communications Preferences."
  4. Choose "Manage Paperless Settings."
  5. Under "Choose a Delivery Method," click on the circle beside "Paperless."
  6. Press "Submit." You must have a valid email address on file with American Express to receive paperless bills.

Managing Alerts

Once you have set up paperless billing, you will receive three alerts in your email each month: "Statement Ready," "Payment Reminder," and "Payment Received." If you want to update those alerts, follow these steps:

  1. Log into your account.
  2. Select "Account Services."
  3. Click on "Alerts and Communications Preferences."
  4. Choose "Account Alerts."
  5. Check the method you want to receive any of these three alerts.
  6. Click on "Save" to lock in your choices.

Enrolling Via Phone

You can also contact American Express customer service to enroll in paperless billing over the phone. You will be required to provide identifying information to confirm you are the authorized party to make changes to the account.

Switching to paperless billing with American Express gives you more control over your statements, allows you to view them any time you wish, and reduces the amount of paper and time needed to generate statements and deliver them to you. If you have more questions or want to enroll in paperless billing, contact American Express.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Select Paperless Bills with American Express?

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