What Are Some Reviews for American Express Credit Card?
When shopping for a new credit card, you want to know what other users have to say. American Express is a widely known credit card issuer with an excellent reputation for customer service. It supplies a number of rewards programs customers love. American Express does have some areas customers would love to see improvements; however, overall, it ranks high.
American Express has once again taken the top honors in the JD Power customer satisfaction survey (narrowly beating out the competition), but what do customers have to say about it? What are some reviews for American Express credit card? You can find out more about what consumers have to say about American Express by contacting customer support here, and you can read some reviews below.
What Customers Like
When asked what customers like about American Express credit cards, they have responded with the following:
- American Express cards have been praised for being convenient and easy to use.
- American Express rewards programs are among the best in the market. Customers enjoy the variety and ease of earning rewards with their American Express cards.
- The American Express platinum card benefits are a huge plus among cardholders. The following benefits are among those consumers have reported loving about American Express.
- Baggage insurance
- Purchase protection
- Extended warranties
What Customers Disliked
While American Express does have the highest customer service rating, there are some things customers do not like. Those issues include the following:
- American Express is not as widely accepted as Visa and MasterCard, so buying options are sometimes limited with American Express. This is the biggest complaint among American Express cardholders.
- Some customers have reported that American Express is slow to pay out rewards earned (or refused to pay out rewards).
- Customers have also reported American Express does not cover undelivered orders in its purchase protection.
- American Express cardholders have reported their credit limits have been dropped unexpectedly on accounts in good standing. These decreases in credit limit create a negative impact on the consumers' credit scores by changing the credit card usage ratio.
- Customers have also reported rewards actually credited to accounts are less than the rewards advertised.
- Customers have also reported that the terms and conditions of the rewards program are unclear, leaving customers waiting for certain rewards they expected earlier in the account.
Bottom Line
The bottom line is American Express had more positive reviews than negative reviews. While customers disliked some issues, American Express was rated as good overall, once again landing it at the top of the JD Power customer satisfaction survey. For more information, contact American Express customer service here.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for American Express Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like American Express in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Are Some Reviews for American Express Credit Card? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.