Please escalate this to the appropriate team at AT&T. My experience with Technical s...

GetHuman-jedsharo's customer service issue with AT&T U-Verse from June 2018

1 view
 | 
550 similar
 | 
0 following
Help with my AT&T U-Verse issue
First: share to improve GetHuman-jedsharo's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-jedsharo to get a AT&T U-Verse rep on the line!
Always use the GetHuman Phone tocall AT&T U-Verse. We wait on hold and get a rep on the line for you faster and for free!
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-jedsharo's own words
Please escalate this to the appropriate team at AT&T. My experience with Technical support to date has not been positive. **The circuit which I subscribe to is almost entirely located outside of my home. The only items of which I have control over are a modem. Based on the number of times that I have rebooted my modem, it would stand to reason that there is an issue outside of my home, or my modem is defective. Both of which your well meaning, poorly trained, and ill equipped phone support are adequately prepared to address. **I am not sure why it is so difficult to get this escalated. * *To be clear, my expectation is that you will make a technician available to monitor and trouble shoot my circuit. **For some time now the quality of service on my internet connection has been declining. For the last two days it has gotten significantly worse. **Prior to this email, I have contacted tech support without resolution several times, and rebooted my modem dozens of times. **For example, it took over * seconds for the ATT speed test screen to populate today. **In the last ** minutes my connection has dropped more than a dozen times. See the data provided below:**Please respond with your proposed course of action to resolve this matter. **Regards,**Jed Rosenfeld**** *** ******** Bedford Oaks Drive. *Marietta, GA ********************************************************* *:**:** PM Log Start*---------------------------------------*Failure Start Length********** *:**:** PM *:**:************ *:**:** PM *:**:************ *:**:** PM *:**:************ *:**:** PM *:**:************ *:**:** PM *:**:************ *:**:** PM *:**:************ *:**:** PM *:**:************ *:**:** PM *:**:************ *:**:** PM *:**:************ *:**:** PM *:**:************ *:**:** PM *:**:************ *:**:** PM *:**:************ *:**:** PM *:**:************ *:**:** PM ***The log data on **** is significantly worse ** failures of varying length. *************************************************** *:**:** AM Log Start*---------------------------------------*Failure Start Length********** *:**:** AM *:**:************ *:**:** AM *:**:************ *:**:** PM *:**:************ *:**:** PM *:**:************ *:**:** PM *:**:************ *:**:** PM *:**:************ *:**:** PM *:**:************ *:**:** PM *:**:************ *:**:** PM *:**:************ **:**:** PM *:**:************ **:**:** PM *:**:************ **:**:** PM *:**:************ **:**:** PM *:**:************ **:**:** PM *:**:************ **:**:** PM *:**:************ **:**:** PM *:**:************ **:**:** PM *:**:************ **:**:** PM *:**:************ **:**:** PM *:**:************ **:**:** PM *:**:************ **:**:** PM *:**:************ **:**:** PM *:**:************ **:**:** PM *:**:************ **:**:** AM *:**:************ **:**:** AM *:**:************ **:**:** AM *:**:************ **:**:** AM *:**:************ **:**:** AM *:**:************ **:**:** AM *:**:************ **:**:** AM *:**:************ **:**:** AM *:**:************ *:**:** AM *:**:************ *:**:** AM *:**:************ *:**:** AM *:**:************ *:**:** AM *:**:**
GetHuman-jedsharo did not yet indicate what AT&T U-Verse should do to make this right.
I have an issue with AT&T U-Verse too
How GetHuman-jedsharo fixed the problem
We are waiting for GetHuman-jedsharo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T U-Verse's attention and get better help faster. Tap below to get started.
Having AT&T U-Verse issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jedsharo fixes it.
This email address isn't valid

AT&T U-Verse

Customer service issue
Reported by GetHuman-jedsharo
Jun 30th, 2018 - a yr ago
I have an issue with AT&T U-Verse too
Not resolved
Seen by 1 customer so far
Similar issue to 550 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the account
Phone number
Email address
Account PIN
Service address
Timeline
GetHuman-jedsharo started working on this issue
Jun 30th, 2018 10:02pm