AT&T Wireless Help Pages

AT&T Wireless Customer FAQ, Forum, and Online Help Desk

AT&T Wireless Help @ att.com
Customer Help
Average time to fix: (48 hours)
Busiest time: 9am
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Recent AT&T Wireless help topics searched

How do I get my messages on my phone
I have contacted The communications commission about you and a man called me back this...
Tried to start new service. SIM card does not work.
Voice mail is no longer working.*Just goes to a message stating it is not hooked up whe...
I've been a loyal customer since ****. My account clearly shows in all these years I n...
Phone with number ********** was canceled at a. Att store. Still getting billed.want...
i want you to call me back
I would like to cancel my service and switch wireless provider, transfer my old number...
Internet service setup
My landline is not working
I need code to port my current AT&T cell * to another carrier. *Please read carefully...
Phone number *** ***-**** bill was paid .after papment phone shut off because it was s...
I need to talk to someone about my bill if someone can call me back I would appreciate...
I need to talk to someone about my bill if someone can call me back I wouldn't apprecia...
Prepaid hotspot I need to DECREASE GB. Have ***$**, only need *-* GB now
Damaged iPhone was replaced by Asurion. They stated that packaging and a return label w...

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AT&T Wireless Online Help at att.com - Info & Stats

Help desk addresshttp://www.att.com/shop/wireless.html#fbid=gjwfgLn-nhd
Call-back availableNO
Department you interact withDeals & Packages
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time48
Rank amongst all ways to reach them10
Other means of communicationphone, chat, web, facebook
Communication customer rating81%
Quality of help rating70%
Votes for online help781
When this was last updatedMon May 23 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-331-0500

AT&T Wireless Help Pages: What to Know

This is the AT&T Wireless help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for AT&T Wireless's best customer help page or faq or forum, this is the best entry point according to 72,204 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-331-0500) which we show above. Sometimes when you dig through the various help topics and volumes on att.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from AT&T Wireless agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting AT&T Wireless: General Information

AT&T Wireless has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with AT&T Wireless using 4 different media: phone, chat, web, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-331-0500 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like AT&T Wireless.

Do AT&T Wireless and GetHuman work together?

GetHuman has no relationship with AT&T Wireless and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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