AT&T Wireless Customer Service Issues

I recently signed up for wireless service at your Queensbury NY store on the 10th of this month under the name Dennis Miller with the phone number [redacted]. During the purchase, I also bought a cover and glass protector but did not receive any receipts or documentation for it. I provided my email address to the clerk but have not received any communication, leading me to believe there might have been an error in recording it. I received a letter from at&t mentioning my credit may not be sufficient for their service and that I might need to pay for an expensive phone. However, I am unable to create an account as I do not know my account number. The lack of professionalism displayed by your representative and the absence of essential documentation have left me dissatisfied. I require copies of the paperwork I signed on the tablet, clarification on monthly costs, and my account number. I am also eager to receive the necessary documentation for the $[redacted] spent and would like to understand why I have not received any emails regarding my account. If necessary, please contact me at [redacted].

I recently signed up for wireless service with you at the Queensbury NY store around the 10th of this month. I purchased a phone cover and glass protector during that visit. Unfortunately, I did not receive any receipts or documentation for these items, and the email address I provided seems to have been recorded incorrectly as I have not received any emails. I also received a letter stating that my credit is not sufficient for at&t and that I may need to pay for an expensive phone. I was not given an account number during the sign-up process, and I am unable to create an account without it. The lack of professionalism displayed by the representative was concerning, and I feel uninformed about the paperwork I signed on a tablet. I would like copies of all documents, clarification on the monthly costs, and my account number. I am disappointed with the current service and considering canceling my account unless these issues are resolved promptly.

Yesterday, I transferred my phone number and passed the accounts of my sons to AT&T. This was done after our contract had expired and all phone payments were settled. Upon visiting at&t.com/tobr, I encountered an issue trying to transfer the account to my son. The system indicates there are other services linked, possibly related to two unused tablets that should also be removed, leaving only my son's number associated with the account. I contacted AT&T at 5pm, but after being on hold until 7:30, a message informed me to call back due to high call volume and then disconnected the call. I urgently require AT&T to remove the tablets to proceed with transferring the service to my son.

I recently went on a Royal Caribbean cruise from March 8th to March 15th. While in Mexico, I connected to the port's WIFI and later received a text from AT&T about over $[redacted] in international charges. I immediately put my phone on airplane mode to avoid more charges. I was surprised to see $[redacted] in my bill for international charges. Two years ago, I used the port's WIFI without any extra charges. I am confused and would like to resolve this issue. Thank you.

I am trying to contact AT&T Sales regarding an Apple phone I purchased as a gift for my family in Vergennes, VT. I reside in Maine, and when I bought the phone, I also signed up for a prepaid phone service for a year totaling $[redacted] plus taxes. The phone's cost was charged to my credit card, but the service payment was not processed. A family member in VT set up the phone, but they are unaware of how an account was created under my name with a user ID and password. Despite my attempts over the past week to pay for the yearly phone service, I am unable to do so as AT&T requires a PIN to discuss the matter further. Upon attempting to set up an account, I discovered an existing account ([redacted]) under my name that I did not authorize. While speaking with a customer service representative briefly, she confirmed the account's existence but couldn't provide additional assistance. I have dedicated numerous hours to resolving this issue without success. Thank you for your help.

My brother, Randall E., who is disabled and soon to be 82, along with his wife, asked me to help them get new cell phones and upgrade their plan with AT&T. On February 24, [redacted], I placed an order for two LG smartphones for them and upgraded their plan. I used my credit card to pay the taxes, which amounted to 7.90 each. Unfortunately, my brother received his phone over a week later, but my sister-in-law has yet to receive hers. Despite spending over 14 hours speaking to multiple agents and technicians, the issue remains unresolved. I kindly ask for assistance in resolving this before contacting the FCC or Better Business Bureau. You can reach me at [redacted] or [redacted] Thank you for your attention to this matter. Stay well, Haydn S. E.

My phone suddenly stopped working, so I went to the ATT store for help. They replaced my SIM card and gave me a new number. However, when I wanted to switch back to my old number, ATT claimed I was with another carrier, which is not true as I have been with ATT for over three years. This mix-up needs to be fixed promptly. I am not associated with T-mobile and did not authorize any changes. I reached out to the ATT fraud department twice but received no response.

I am looking to unlock my phone. My brother purchased it from AT&T and paid for it in full. He has now upgraded to a new iPhone and switched to AT&T go. When attempting to unlock the phone at www.att.com/deviceunlock as a current customer, the request was initially denied. I followed the instructions to resubmit the request and selected "no" to the question about being an AT&T Wireless Customer. However, another obstacle arose, stating that the device is still linked to another AT&T account and needs to be removed from there. If this is an error or if I am the rightful owner, I need to contact [redacted] or [redacted] from the mobile phone to authorize the unlock request. Your assistance in unlocking the phone would be greatly appreciated.

I recently purchased 2 phones and service packages from your company. However, I encountered an issue where I received a data usage warning that all 30 GB of data was used up in just one day after activating one of the phones. This seemed highly unlikely since with other carriers, the most I had used in a 30-day period was 58 GB. When I contacted customer service, they suggested that background apps might have been using the data, which I found unreasonable. I returned the phone within the allowed return period, but I am now receiving billing statements again. I refuse to pay for these erroneous charges and request that my account be cleared and permanently deleted.

I received a credit of over $[redacted] meant for my phone bill, but it was applied to a Direct TV account that I don't even have. I've been trying to resolve this since February. Every time I contact your customer service, I encounter more issues. The current balance shown is $[redacted].81. Due to the pandemic, my service won't be disconnected for a few months. I will be switching to another provider soon. The mix-up of crediting my payment to a non-existent Direct TV account and signing me up for internet I didn't agree to is unacceptable. Please adjust the credit to my phone bill as intended.

I am facing storage issues with my iPhone 6s. Some apps set to automatic offload do not reinstall when space is low. I had trouble with my calculator app and Google email. I managed to fix the email by upgrading Google mail and on my PC by using Chrome. However, now my contacts are not opening despite having enough space for games that I deleted hoping to free up space for contacts. I have tried restarting the phone and installing upgrades with no success. I have three questions: How can I restore my contacts? How do I remove the "Other" storage? Can I delete the "blue Gmail" app and Chrome? Please bear with me as I am not very tech-savvy. Thank you for your help! My emails are provided for further assistance.

I had a frustrating experience with AT&T customer service. When I called to upgrade my account, I had to verify my information multiple times and encountered unhelpful representatives. After a difficult interaction with a representative named Shepherd, who seemed unprofessional, I requested to speak to a supervisor. Unfortunately, the supervisor did not handle the situation well, putting me on hold without communication and eventually disconnecting the call. Subsequent calls to AT&T resulted in long wait times and a lack of coordination among representatives. I am determined to ensure my concerns are addressed properly and will explore alternative service options. I expect Shepherd's conduct to be addressed by his supervisor, and I would like to proceed with changing my plan.

My service got suspended due to a credit card issue without any warning or notice. This phone is crucial for my communication, especially as I care for 3 special needs kids during the covid19 pandemic in a small Alaskan community. I had a frustrating experience with a customer service agent, Mary, who was unhelpful and even hung up on me during the chargeback process. Despite being told there was no alternative, I managed to reactivate my service using an AT&T prepaid card; however, now my voicemail isn't functioning. This is troubling as my son needs medical attention for his foot, and I'm struggling to find a podiatrist without access to my voicemail. AT&T's website assured no service cancellations due to the pandemic, but my current situation has left me deeply disappointed. If my voicemail isn't fixed promptly, I will be changing providers this week. The level of service provided is completely unacceptable.

Like many others in this forum discussing copyright infringement issues with AT&T, I too am facing frustrating challenges. The problems include false accusations of piracy, broken website links, and alarming messages about potential internet slowdowns during a critical time. Despite multiple attempts to contact customer service, extensive online research, and interactions with automated responses, the matter remains unresolved. I am seeking assistance from a knowledgeable customer service representative to address these ongoing issues effectively.

I have calculated my monthly data usage to be around 3.5 GB based on my daily internet activities. With 4 days left this month, my usage has already exceeded 31GB on my 50GB plan. Despite starting at 5GB, I have continually had to upgrade due to increasing data consumption. My online activities are limited to emails, surfing the web, and occasional solitaire games, with no live streaming since I have Dish TV. However, my data usage keeps escalating even after shutting down auto-updates and consulting technical support. I've noticed spikes of 2-4GB in under an hour, which seems implausible. I have voiced my concerns at various levels of support, and while the usage temporarily decreases, it gradually rises again. I hope to address these excessive charges promptly.

I am experiencing ongoing difficulties with my AT&T wireless internet connection for over a year, especially since the recent power outage. Due to the high costs that have not been adjusted or discounted in the 20 years I have been a customer and our fixed income situation, I am considering canceling my subscription. I have attempted to reach out to AT&T four times without any response to address my concerns. Having a reliable internet connection is essential for my work-from-home setup, and the current situation is hindering my productivity. I appreciate any assistance you can provide during these challenging times. Thank you for your support. Sincerely, M. King

Recently, I have been unable to access any US Bank websites using my employer's Wi-Fi hotspot from my home. Strangely, this issue only pertains to US Bank sites as I can connect to other websites without any problems. I have successfully accessed US Bank remotely while working from home previously. To investigate, I tried using my devices on a different internet connection where I encountered no issues. I suspect US Bank might have blocked either our ATT hotspot or tower. I have reached out to the US Bank IT department, and they recommended contacting ATT support. Currently, I am on hold with ATT and seeking advice on how to address this matter effectively when I contact US Bank again for further assistance.

I am Tabitha Morgan. I need your assistance in contacting AT&T. Recently, I purchased phones online for in-store pickup, but faced complications when trying to leave with the phones due to the store's insistence on setting them up first. After several failed attempts to resolve the issue with the store, the account was closed and I received a refund. However, AT&T later charged me for the purchase, leading to a series of back-and-forth calls resulting in assurances of resolution. Despite these assurances, I keep receiving emails claiming I owe money. I was promised by a representative that all issues would be rectified, but I continue to receive notifications from your end. I urge you to resolve this promptly to prevent any adverse effects on my credit report. Kindly contact AT&T and address this matter to avoid further inconvenience. Your prompt attention to this issue is greatly appreciated, and I would like to receive confirmation via email once the matter is resolved for my records. Thank you.

Today, I visited my local AT&T store to discuss my bill. I spent seven hours speaking with various representatives and departments after being given conflicting information about my service. Despite being assured that my service would be reinstated after setting up a payment plan, it remained deactivated. Even after multiple attempts and promises to restore it within 30 minutes to an hour, my service is still unavailable. I have encountered difficulties with the staff locating my payment plan and resolving a billing discrepancy of $[redacted]. The store's failed activation attempt for an additional line resulted in an erroneous charge that was supposed to be offset by credits. I was also informed that my account shouldn't have been deactivated due to the pandemic until June 30th. I am frustrated with the situation and if it is not resolved promptly, I am considering canceling my account with AT&T.

My Samsung 8's screen is displaying a white screen that jumps around. I can briefly see the sign-in screen, but it fades away due to the erratic display. Despite restarting the phone, I'm unable to proceed with any actions. Unfortunately, my warranty has expired, and I do not have insurance. I am eligible for an upgrade on 7/10/[redacted], which is 21 days away. When I switched from Verizon to AT&T, insurance was not offered to me, which I would have purchased. In the past, insurance with Verizon was automatically included in the plan. If my only options are to pay $[redacted].00 and upgrade now or wait until 7/10/[redacted], I may consider paying off the amount and exploring other alternatives if immediate assistance is not possible. Thank you.