AT&T Wireless Customer Service Issues

We have 3 devices linked to our account. Last night, at 12:23 AM, I received a text notification about a change in our data rate due to excessive use. The same message was sent to our other line at 9:08 AM EDT. I am puzzled by the timing choice for these alerts. Receiving it in the middle of the night has left me rather irritated. Is it truly necessary to disrupt my sleep with such notifications at 12:23 AM? It appears AT&T may need a reminder of basic customer courtesy if they believe I require this irrelevant information in the wee hours of the morning.

I have been experiencing multiple long-standing issues with my wireless phone connection at home since fall [redacted]. Despite my device being tested at the Apple store twice, the problems persist. I have worked with at least three supervisors, including Bryan, to address the issues, but they only seem to worsen. The problems include callers being routed directly to voicemail, call dropouts, silent conversations, and poor signal strength despite being in proximity to AT&T towers. These disruptions are not only unacceptable but also pose a safety concern as they impact communication with my husband's healthcare providers. Multiple caregivers using different wireless providers also face difficulties in connecting to clock in and out. I am now considering switching to another provider as a last resort, as suggested by Bryan. I need a clear written agreement outlining the porting of my phone service to a new vendor without any penalties, ensuring my husband's emergency communication is not compromised. Additionally, I am exploring options for resolving the TV and internet issues with AT&T.

I recently upgraded to the iPhone 11 through an AT&T promotion. I've been dealing with both AT&T store representative and a Protech employee. I've invested about 7 hours trying to resolve this, valuing my time at $70 per hour. Both parties recommended a return and replacement, which Protech documented. However, after going back and forth between Protech and AT&T, I was directed to the AT&T warranty department for further testing. When I asked to escalate the issue to Calia, a supervisor, she was unhelpful and rude. I requested to speak to her superior and have been waiting for over 5 minutes now. I would appreciate a replacement phone and compensation for the time spent on this issue.

I recently had a Galaxy Note 10 Plus that got damaged, and the insurance company sent a check for the phone's value since they couldn't fix it. However, I am still being charged for the unused phone on my bill even though it was replaced by a Samsung Galaxy S9. Additionally, after upgrading our phones to take advantage of a buy one get one free promotion, an extra line was added to our account for the offer. We have been billed for this extra line ever since, and it appears as a separate phone number with its own charges. I believe this extra line should be removed from the account, and we should receive credits for the payments made towards it. Despite previous inquiries from my wife and daughter-in-law, no action has been taken yet. We would appreciate it if a representative or supervisor could address this issue promptly.

I have been experiencing ongoing issues with my WiFi, despite recently replacing the cable service on July 13th. Following the replacement, an AT&T agent came on July 17th to bury the cable, but the problem persists. Specifically, if one person watches TV while another uses a gaming system, the connection stops, affecting phone service too. Rebooting the server, modem, and Gateway device has not resolved the issue, leading me to believe the problem may lie with the Gateway. The technician who replaced the cable was professional but did not test the TV. I am requesting service at my address to inspect the connection and Gateway. Contacting AT&T for support has been challenging, and after a 50-minute wait on live chat, I had to give up. My account number is [redacted], located at [redacted] SW 129th Avenue, Miami [redacted]. The Gateway at my residence is named ATT5bnW4yk, and my AT&T username is [redacted]

I experienced no issues until I received my latest monthly bill, which unexpectedly increased by $40 without any changes on my end. After a frustrating three-hour phone call where I was bounced around various departments amidst loud background noise, I discovered that a portion of my contract had been grandfathered, resulting in the price change. This is particularly difficult for me given our current job situations and my recent six-week hospital stay. As a long-time customer, I kindly request assistance in resolving this matter as I cannot afford an additional $40. Please investigate this matter. While I hope to continue with Att, my husband is considering switching providers. Thank you for your prompt attention to this matter.

My name is Ian P., and I had an account with AT&T for two years. I informed them that upon the end of my term, I intended to cancel my service. They assured me that by transferring to another carrier, my numbers would seamlessly move over. However, I am now left without service because my plan has been canceled, and my phones are still locked. Despite my explicit request to unlock the devices before cancellation as promised, I am facing issues. These devices belong to me, and I am the owner, so I am perplexed as to why they are still locked when I clearly asked for them to be unlocked prior to cancellation. I am currently without service due to this oversight. Please address this promptly as my overall experience with this company has been nothing short of distressing.

Since the hurricane on August 3rd, our service has been poor. We are only getting one to two bars and no 4G signal. This issue is not just affecting me, but also others in the community who have AT&T. We have to go outside to get any signal at all. Our specific tower is located at NC Highway 87 East, Carvers Creek, NC. I am using a Samsung S10+ and my brother, who lives three miles away, is experiencing the same problem. We both have excellent service at work, so we believe something must have happened to the tower during the storm.

I've been a customer of AT&T with two phones on my account for over a decade. Recently, there was an error where my late husband's line was canceled instead of his. Despite resolving this issue promptly, I am now experiencing disruptions in service with my own phone displaying "NO SERVICE." People are unable to call me, and an error message indicates my number has been canceled. Additionally, I cannot make outgoing calls. It appears that my phone number may have been mistakenly deactivated once more by AT&T. I request immediate reactivation to restore service. My bill is up to date, and I am dissatisfied with the repeated problems. I was assured that my bill would be adjusted following the removal of the second line, yet I have not seen any changes reflected, and I feel the charges remain excessive.

I requested a new TV receiver on 8/27 as mine had stopped working. After three calls, a customer service representative promised it would be Fedexed and delivered by 8/29. It's now 8/31, and I have not received it. When I contacted customer service, they were unable to provide a delivery date as the package is with Fedex. The uncertainty and communication issues with the language barrier make it difficult to get information from them. I believe AT&T can do better, especially considering the amount I pay for their services. I expect improved service, or I will consider taking my business elsewhere and advise others to do the same.

Please can someone help me find out the outstanding balance on my AT&T mobile phone? I have been unable to activate it due to a locked status caused by this balance. Despite contacting customer service and visiting two AT&T stores, I have been unable to obtain the specific amount owed. Providing both the IMEI number ([redacted][redacted]) and the previous telephone number ([redacted]) hasn't helped in determining the balance. Any assistance in resolving this issue would be greatly appreciated. Thank you.

I do not have any AT&T account or services. My complaint is about large AT&T crews repeatedly invading our private property without an easement. We have asked them to leave multiple times, but they keep returning because it's easier for them to access the lines from our side instead of where AT&T has proper easement access at our neighbor's. If they had simply asked for permission and not littered our driveway or been unkind to our dog, there would likely be no issue. The address experiencing this issue is [redacted] Calle El Potrero, Pauma Valley. If I were managing this project, I would have sent a formal request to speak with the owner for permission, possibly offering a gift card or service discount. Instead, they continue to intrude after being told to leave, leaving trash and damaging the driveway entrance. Someone needs to address this behavior promptly.

I created the account and have been the one managing it. However, I have faced difficulty logging in because the verification text is being sent to a phone number I did not authorize. Surprisingly, my service was disconnected after just over a month, which contradicts what I was told about service being interrupted only after 60 days with prior notification. These statements turned out to be false. I am considering taking legal action against AT&T due to losing my job as a result of communication issues, device problems, and the inability to reach a customer service representative after my service was terminated. Despite numerous attempts on three different devices using various browsers, the payment plan setup page failed to load.

Good afternoon, my name is Josephine T. I recently called on 9/6 to update my debit card information due to a compromise. The initial representative I spoke with seemed hesitant to assist me. When I requested to speak with a supervisor but was told none could help without my pin. After receiving a temporary pin, I spoke with Brian who was able to resolve the issue. However, when I asked to speak with a supervisor to provide feedback on the initial representative, Brian misunderstood my intention. I wanted to report on a previous representative, not Brian himself. Thank you, Ms. Thomas.

Hi AT&T Customer Service, I recently transferred our account from my name to my husband's name to benefit from his veteran's discount. However, I am unable to locate any data under my name. Do we need to create a new account under his name to access this information? Will all the previous data associated with our phone number be visible under his name? I am looking to view the data I used from July 24 to August 23. Could you please advise when and where I can access this information? Thank you, Teresa W.

I am having trouble receiving the roll-over data I am entitled to on my $35 prepaid plan. Despite being promised an additional 2 gigs by customer service, it does not reflect in my account. After numerous attempts to address this issue over the phone and in-store, I am still facing the same problem. Could you please advise on when I can expect to see the extra 2 gigs added to my account? Thank you, R.F.

Since upgrading to optic fiber, I've been experiencing connectivity issues with both my internet and home phone service. The problems include getting kicked off Zoom calls due to an unstable internet connection, issues streaming on Amazon Prime and Hulu, dropped phone calls, and strange noises during calls. Recently, during a call with Apple tech support, they noted an unstable connection and suggested moving closer to the modem, which temporarily improved the situation. My modem has been in the basement for 20 years, and I suspect that relocating it upstairs may solve the problem. I'm requesting AT&T to move the modem upstairs free of charge to resolve these ongoing disruptions. Thank you for your assistance. - P.A.

I have had a prepaid phone account for several years, adding $[redacted] each October to maintain my balance. Since I mainly use my phone on vacations due to poor reception at home, I usually have leftover funds. I am 86 years old, living on a fixed income. In recent years, I've managed to pay only $10 to extend my balance with supervisor approval. However, on 9/30, I couldn't reach customer service through the [redacted] feature. Despite multiple attempts on 10/1, I couldn't get through and visited the local office without success. Today, 10/3, I have been on hold for 1 hour and 23 minutes but found my balance at zero when I finally connected. I can't afford to lose the $[redacted].99 balance. I hope to maintain my phone for future travel and continue using AT&T. Please reach out to my daughter, EJ, at [redacted] or [redacted] My cell number is [redacted].

I am currently experiencing ongoing issues with AT&T regarding my Netgear wireless hotspot. I have faced challenges getting the service restored due to being disconnected during calls with representatives who fail to follow up. Despite attempting to resolve the problem, I have been improperly transferred to the wrong departments and faced unhelpful responses. I am seeking clarity on my account balance to settle it and switch to a different provider due to the stress AT&T has caused me over the years. The lack of assistance, misinformation, and mishandling of my account have impacted me significantly. I am considering seeking legal advice to address this situation and file a formal complaint.

I called on October 23, [redacted], to pay my balance and requested my device to be unlocked. I mentioned my poor signal at home due to which I sometimes need to rely on my mobile phone. The representative assured me it would be unlocked by 12:25 pm the next day. However, when I went to have the new SIM card installed, I discovered it was not unlocked as promised. Despite Spectrum also confirming this, I was informed via email later that day that it was now unlocked. This situation caused me frustration and wasted my time with unnecessary trips. I had to go out again to get the SIM card installed. This experience has left me very disappointed as it did not meet the service level I was assured of.