In a nutshell: Relocating to a new home? Make sure to move your Verizon service to your new address. Here are the steps you can take to start the process via the website.
Relocating to a new home? Make sure to move your Verizon service to your new address. Here are the steps you can take to start the process via the website.
New addressLogin credentials
Visit the Verizon website.
Locate the menu on the Verizon homepage. You'll spot it in the upper-right corner of the website next to the shopping cart icon.
Click on the three horizontal lines to expand the Verizon menu.
Browse the menu until you find the "Support" link, which is above "Stores" and below "Contact us."
Click on the "Support" link. Doing so will direct you to the "Verizon Support" page.
Look for the search box on the "Verizon Support" page. It's toward the top and says "How can we help you?" with a magnifying glass icon to its left.
Tap on the search box to activate it. This causes an outline to appear around the box, your phone's keyboard to pop up, and a cursor to blink.
After tapping on the search box, type "Move service to new address" and press the search button on your phone's keyboard.
After starting your search, you'll go to a page of relevant search results. Since you want to move your Verizon service to a new address, look for the link that says "Verizon Home Internet Moving FAQs."
Click on "Verizon Home Internet Moving FAQs." This will take you to a page of the same name.
There are two primary sections on the "Verizon Home Internet Moving FAQs" page: "Planning your move" and "Already moved." Go to the one that's relevant to your situation.
Read the details within the section. You can do this by tapping on the down-pointing arrow to the right of each question.
Follow the instructions to move your Verizon service to a new address. If you weren't able to change the information, please continue reading.
If you're having difficulty moving your Verizon service to a new address, it's a good idea to contact Verizon customer support. A representative can either change the information for you or guide you on how to do it through your account on your own. Tell them what you've already tried doing to move your Verizon service.
Contact a Verizon customer support representative promptly if you need assistance with moving your service to a new address. This helps prevent any issues, such as a disruption to your service or incorrect charges.
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