How Do I Fix a Broken Metro PCS Phone If I Have Insurance?
In a nutshell: If you get your phone service from Metro by T-Mobile, you also have the option of getting device protection from the company, too. If you do, and if your phone is damaged, you may end up having to pay little to nothing to get it repaired. If you do not have protection, you will need to pay for the repairs entirely by yourself.
Introduction
If you get your phone service from Metro by T-Mobile, you also have the option of getting device protection from the company, too. If you do, and if your phone is damaged, you may end up having to pay little to nothing to get it repaired. If you do not have protection, you will need to pay for the repairs entirely by yourself.
What You'll Need
To get device protection, you must purchase it within 30 days of purchasing or activating your phone. If you do not get coverage within this time, you will not be able to get it for this phone. A visual inspection at a Metro by T-Mobile store may be required to purchase device protection coverage, to make sure it is not already damaged.Before filing your claim, make sure you have your device's IMEI number available, as well as money for your deductible or service fee.
If your device needs to be replaced instead of repaired, the delivery date of your new device will be determined by the time your claim was approved. If your device was approved before 8:30 pm EST on a weekday, you should get your new device the next day. If your claim is approved before 8:00 pm EST on a weekend day, you will get your new device on the following Tuesday.If you have Metro Basic Protection, your device is covered for accidental damage, including liquid damage. You are also covered for electrical and mechanical malfunctions. In both cases, you will need to pay a service fee ranging from $20 to $275 plus taxes.If you have Metro Advanced Protection, you have the same protection as the Basic plan provides, but your service fee ranges from $20 to $175, and you get front screen repairs for only $20 to $29.With Metro Complete Protection, your service fee for accidental damage and malfunctions ranges from $10 to $90 and front screen repairs are free.
Go to the Assurant Metro by T-Mobile claim page.
Assurant Metro by T-Mobile claim page
Metro by T-Mobile gets its insurance through Assurant, so it is with Assurant that you need to file the claim.
If you do not have device protection coverage, skip to step 5.
Click on the "File or Track a Claim" button.
Follow the prompts and provide the required information to file your claim.
If you need to get any documentation, you can always save your claim and resume filing it once you have obtained the documents and scanned them in.
Wait for Assurant to approve your claim and then follow the instructions provided by the company to actually get your device repaired.
Claim approval may be instantaneous or take several days, depending on the specifics of your case.
Do not proceed with further steps.
Go to the Metro by T-Mobile store locator page.
Metro by T-Mobile store locator page
Enter your location in the text field marked "Find a location."
Find a convenient Metro by T-Mobile store location and bring your phone there.
Ask an employee for help getting your phone repaired.
Conclusion
If you have any questions, call a Metro by T-Mobile customer service representative to ask them. Customer service is available over the phone from 4:00 am to 12:00 am PT every day of the week.
Further questions?
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