Frontier Airlines Customer FAQ

You can mail a letter of complaint to Frontier Airlines at the following address: Frontier Airlines Customer Relations 4545 Airport Way Denver, CO 80239 Make sure to include your contact information and any relevant details about your complaint for a quicker resolution.

To change the date on a flight you’ve already booked with Frontier Airlines, you will need to access your booking through the Frontier website or app. Once in your booking, look for the option to change your flight. Be aware that fare differences and change fees may apply, depending on your ticket type and the new flight chosen.

To use a cancellation ticket towards another ticket with Frontier Airlines, you typically need to contact their customer service or use the online booking system. They will guide you through the process of applying any credit from your cancellation to your new booking. Make sure to have your cancellation information readily available for a smoother transaction.

To cancel a flight ticket with Frontier Airlines, go to the “Manage Travel” section on their website. You will need to enter your confirmation code and last name to access your booking. From there, you can follow the prompts to cancel your flight. Be aware of any cancellation fees that may apply depending on your fare type.

For lost luggage, you typically do not need to return to the airport unless instructed. If you have already reported your missing luggage, Frontier Airlines will handle the situation. You can check for updates on your luggage status through the link provided on this page. Moreover, there may be customer service representatives available at the airport, but their presence can vary. It's advisable to check online for the most accurate information regarding their availability.