What Do I Do If My Frontier Airlines Flight Was Cancelled?
This article describes what to do if your Frontier Airlines flight gets cancelled. Frontier's cancellation policy is described, including a description of which kinds of cancellations they will and will not give refunds for. Instructions for requesting a refund are provided in three ways: by phone, by mail, and online.
If your Frontier Airlines flight was cancelled, your whole trip could be thrown into disarray. Read on to learn what you should do if this happens to you.
Frontier Airlines' Cancellation Policy
Frontier distinguishes between controllable and uncontrollable cancellations. A controllable cancellation is a cancellation that occurred because of events under the airline's control. Examples include mechanical issues, delayed flights, and delayed baggage. An uncontrollable cancellation is a cancellation that occurs because of events that are not under the airline's control. Examples include bird strikes, Air Traffic Control, and bad weather. Frontier offers full refunds for any unused portion of your ticket after a controllable cancellation. It does not offer any refunds for uncontrollable cancellations.
If Your Flight Gets Cancelled
Go to a Frontier Airlines desk and speak to the personnel there. They will try to find a way to get you to your destination on the next available Frontier flight. If they are unable to do so, you can request a refund.
How to Request a Refund
Online
- Go to Frontier's Feedback page.
- Enter your email address in the upper text field.
- Write "Cancellation Refund Request" in the text field below it.
- Select Refund Request from the drop down menu.
- Enter the flight number, flight date, departure city, arrival city, confirmation code, and Frontier Miles number in the fields under the menu. They are not necessary, but they can expedite the process.
- Enter any comments that you think are relevant in the text field near the bottom of the form.
- Attach any relevant documents using the button below it.
- Click on the Submit button.
By Phone
- Call Frontier's customer service number.
- At the first prompt say, "other options."
- At the second prompt say, "feedback and concerns."
- Explain your situation and request a refund from the customer service associate who answers your call.
By Mail
Send your written refund request, along with an explanation of the situation, to:
Frontier Airlines, Inc.
Attn: Customer Relations
PO Box 492085
Denver, CO 80249
Frontier will get back to you as soon as possible with an answer.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Frontier Airlines Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Frontier Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Frontier Airlines Flight Was Cancelled? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.