Frontier Airlines is a discount air carrier that operates in the United States and internationally. As one of the largest commercial airlines in the U.S. it isn't surprising that Frontier Airlines gets a lot of requests for customer service.
Why Do People Call Frontier Airlines Customer Support?
People call Frontier Airlines customer support for a range of reasons, including:
Best Practices for Calling Frontier Airlines Customer Service
There are several things that you can do to help Or that your call to Frontier Airlines is handled quickly and professionally:
Assemble all relevant documentation before your call. Documentation may include confirmation numbers, billing statements, flight confirmations and boarding passes. If you have a Frontier Miles account, have your membership number handy.
Make sure you are calling the right number. As is true for many airlines, Frontier Airlines has several different departments, each with its own customer service phone number. A full list of departments and numbers can be found on Frontier's website. Frontier Airlines does ask that inquiries regarding lost items and luggage be submitted via an online form.
Make sure you can take notes during your call using pen and paper or, of course, your computer or mobile device.
How do Consumers Feel About Calling Frontier Airlines Customer Service?
Reports about the quality of Frontier Airlines customer service seem to be mixed. In recent years, Frontier has received some negative publicity about its customer service. Some flyers feel that Frontier is not responsive to customer service requests and can take a long time to keep its promises, such as refunding the cost of a flight.
What Kind of Issues can Frontier Airlines Customer Service Representative Resolve?
A Frontier Airlines customer service representative can address many typical issues experienced by travelers. These include the need to book, change or cancel flights, as well as track flight delays and arrival times. In situations where a flyer has special requests, such as accommodations for a special diet or a disability, Frontier Airlines' customer service can often assist.
What Can't Be Resolved With a Call to Frontier Airlines Customer Service?
Frontier Airlines cannot address airport issues. For example, if you have a concern about airport security, or have lost an item in an airport, you will need to contact the airport directly to seek a resolution.
What Should You Do If You Have an Unsuccessful Call with Frontier Airlines?
You get off the phone with frontier airlines customer support, and feel as though your questions were not answered or that you were not able to get your concerns resolved, don't give up. You may still have options.