What is the equipment return process if I cancel my Frontier Communications service?
Asked a year ago
To return equipment after canceling Frontier Communications service, follow a simple procedure. First, locate all the Frontier equipment, including routers, set-top boxes, remotes, and any other devices provided by Frontier. Package them securely using the original packaging, if available. Then, visit a nearby Frontier retail store, where a representative will accept the equipment and provide a receipt as proof of return. Alternatively, explore the option of scheduling a pickup through Frontier's Return and Pickup Service, available in certain areas. Customers are advised to remove any personal information from the equipment before returning it. Failure to return the equipment promptly might result in non-return fees, so it is crucial to initiate the return process soon after canceling the service.
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