Frontier Communications is a telecommunications company that offers broadband Internet service, computer tech support, phone service and television to its customers. Operating in 29 states, Frontier Communications gets a lot of requests for customer service each and every day.
Why Do People Call Frontier Communications Customer Support?
Customers call Frontier Communications customer support for a range of reasons, including:
Best Practices for Calling Frontier Communications Customer Service
There are several things that you can do to help ensure that your call to Frontier Communications customer service is resolved quickly and professionally:
How do Consumers Feel About Calling Frontier Communications Customer Service?
There seems to be mixed feelings about Frontier Communications customer service. While some people are able to get their issues resolved, others complain that Frontier Communications customer service representatives lack the ability to assist customers effectively. One specific complaint is that it is difficult to get written confirmation of payments or resolutions from customer service agents.
What Kind of Issues can Frontier Communications Customer Service Representative Resolve?
Frontier Communications customer service representatives can resolve many consumer issues, including basic troubleshooting and technical support, the need to research billing errors and missing payments, and starting, ending, or changing services. They can also provide information and updates on service interruptions along with instructions on how to properly use services.
What Can't Be Resolved With a Call to Frontier Communications Customer Service?
Frontier Communications' customer service agents can't fix more advanced problems with equipment and connectivity. In those cases, a technician visit will have to be scheduled.
In addition, there are times when a consumer's personal equipment, such as computers, phones or televisions, are incompatible with Frontier Communications components or services. A customer service agent may be able to suggest a work-around, but will not be able to resolve the issue.
What Should You Do If You Have an Unsuccessful Call with Frontier Communications?
If you get off the phone with Frontier Communications and feel as though your issues were not properly resolved, or that your questions were not answered, don't give up. You may still have options.
This is Frontier Communications's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Frontier Communications agent. This phone number is Frontier Communications's Best Phone Number because 48,300 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-921-8101 include Change Plan, Lower my bill, Technical Support, Cancel Plan, Make a Payment and other customer service issues. The Frontier Communications call center that you call into has employees from Texas and is open Mon-Fri 7am-9pm, Sat-Sun 8am-6pm EST according to customers. In total, Frontier Communications has 6 phone numbers. It's not always clear what is the best way to talk to Frontier Communications representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-921-8101 is Frontier Communications's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Frontier Communications customers, is by calling their 844-578-1807 phone number for their New Customers department. Besides calling, the next favorite option for customers looking for help is via 844-578-1807 for New Customers. If you think this information is inaccurate or know of other ways to contact Frontier Communications please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Frontier Communications.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Frontier Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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