Frontier Communications Phone Number

Calling Frontier Communications customer service faster by GetHuman

800-921-8101
Customer service
Current Wait: 16 mins (12m avg)
Hours: Mon-Fri 7am-9pm, Sat-Sun 8am-6pm EST; best time to call: 8:00am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 1, then when the menu starts press 6. When it starts again push 0 multiple times and wait.

Reasons customers like you called recently

My home phone is out again. I need to report to someone and get it fixed. I am a ** y...
I am seeing a request to upgrade my e-mail as of today &goes on to say if i don't i wil...
I have been with Frontier for a very long time. I have had terrible Internet service. P...
I have not been receiving my bills at the correct email address. So I have now been c...
I have had bundle package and build on I dont use the services everyday in that side of...
Whenever i send an e-mail, it shows my name as: *h*s** Fraud Prevention ******@***.com...
I need to know what my last due bill is
why am I being billed twice per month?*In July...both ********* for $**.** and...
My mother-in-law is going to move to a senior facility soon the uses Frontier services...
my internet is out more than it is working!!!!!!!
Call me about my billing
Can only watch one episode of Fancy Nancy on demand. Several episodes are listed but I...
We are current enrolled in a bundled plan. We would like to know the savings if we deci...
the repair guy (gal?) is ** minutes late? How can you locate him. Obviously, I can't be...
I need to reach a corporate officer to handle My situation and I need a direct email as...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Frontier Communications's Phone-Based Customer Care

Frontier Communications is a telecommunications company that offers broadband Internet service, computer tech support, phone service and television to its customers. Operating in 29 states, Frontier Communications gets a lot of requests for customer service each and every day.

Why Do People Call Frontier Communications Customer Support?

Customers call Frontier Communications customer support for a range of reasons, including:

  • Help with setting up service
  • Scheduling technician visits
  • Troubleshooting and technical support
  • Changing or canceling service
  • Billing issues and inquiries
  • Requests to replace or return equipment

Best Practices for Calling Frontier Communications Customer Service

There are several things that you can do to help ensure that your call to Frontier Communications customer service is resolved quickly and professionally:

  • Before calling, make sure that you have available any documentation relevant to your case. This may include invoices, confirmation numbers, correspondence from Frontier Communications, billing statements or equipment serial numbers.
  • If calling for technical support, have your device nearby so that you can troubleshoot along with your customer service representative.
  • Have pen and paper handy so that you can take notes if needed.

How do Consumers Feel About Calling Frontier Communications Customer Service?

There seems to be mixed feelings about Frontier Communications customer service. While some people are able to get their issues resolved, others complain that Frontier Communications customer service representatives lack the ability to assist customers effectively. One specific complaint is that it is difficult to get written confirmation of payments or resolutions from customer service agents.

What Kind of Issues can Frontier Communications Customer Service Representative Resolve?

Frontier Communications customer service representatives can resolve many consumer issues, including basic troubleshooting and technical support, the need to research billing errors and missing payments, and starting, ending, or changing services. They can also provide information and updates on service interruptions along with instructions on how to properly use services.

What Can't Be Resolved With a Call to Frontier Communications Customer Service?

Frontier Communications' customer service agents can't fix more advanced problems with equipment and connectivity. In those cases, a technician visit will have to be scheduled.

In addition, there are times when a consumer's personal equipment, such as computers, phones or televisions, are incompatible with Frontier Communications components or services. A customer service agent may be able to suggest a work-around, but will not be able to resolve the issue.

What Should You Do If You Have an Unsuccessful Call with Frontier Communications?

If you get off the phone with Frontier Communications and feel as though your issues were not properly resolved, or that your questions were not answered, don't give up. You may still have options.

  • First, review any notes taken during your call. You may be able to identify an area of misunderstanding or miscommunication. If you can do this, you'll have some ammunition going into your next conversation with Frontier Communications customer service.
  • Next, call Frontier Communications back. Explain to the customer service agent that you are calling for a second time and that we would like him or her to review your concerns. Explain what you think went wrong during the first conversation, and ask the agent to give your concerns a second look. Keep in mind that customer service representatives have different levels of training and experience, and this agent may be better prepared to understand and resolve your issue.
  • If a second call to Frontier Communications does not result in a resolution, try getting in touch another way. Frontier offers live chat and a support ticket option. Either one will provide you with a transcript of your conversation, something that can be useful if you have to escalate your case further.
  • Another option is to get in touch through Frontier Communications' social media platforms. Many companies have a separate set of specialists to address customer issues through Twitter, Facebook, and other popular networking sites.

Customer Number 800-921-8101 - by the Numbers

Phone number to dial800-921-8101
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 7am-9pm, Sat-Sun 8am-6pm EST
Best time to dial8:00am
Navigate phone maze to a humanPress 1, then when the menu starts press 6. When it starts again push 0 multiple times and wait.
Average wait
Current wait16
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, email, web, chat
Quality of communication76%
Quality of help79%
Customer votes4,537
Information last updatedSun Aug 09 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Frontier Communications's Best Toll-Free/800 Customer Phone Number

This is Frontier Communications's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Frontier Communications agent. This phone number is Frontier Communications's Best Phone Number because 48,300 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-921-8101 include Change Plan, Lower my bill, Technical Support, Cancel Plan, Make a Payment and other customer service issues. The Frontier Communications call center that you call into has employees from Texas and is open Mon-Fri 7am-9pm, Sat-Sun 8am-6pm EST according to customers. In total, Frontier Communications has 6 phone numbers. It's not always clear what is the best way to talk to Frontier Communications representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Frontier Communications - by phone or otherwise

While 800-921-8101 is Frontier Communications's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Frontier Communications customers, is by calling their 833-270-5723 phone number for their New Customers department. Besides calling, the next favorite option for customers looking for help is via 833-270-5723 for New Customers. If you think this information is inaccurate or know of other ways to contact Frontier Communications please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Frontier Communications.

What is GetHuman's Relationship to Frontier Communications?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Frontier Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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