Frontier Communications Customer FAQ

Top Answers & How-to Guides

What is Frontier Communications's Phone Number?

The question we are asked most often is about how to talk to Frontier Communications customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Update the Payment Method on File with Frontier Communications?

This article provides a step-by-step guide on updating your payment information with Frontier Communications.

How Do I Get Frontier Communications to Lower My Monthly Rate?

If you are looking for Frontier Communications low monthly rates, start with checking your bill and understanding the different charges...
Ask any question you have about Frontier Communications customer service, get an answer now.

Recent Frontier Communications Customer Questions

no service on land line NO LINE message

We're sorry to hear you're having trouble with your Frontier Communications landline. This could be due to multiple factors such as a physical issue with your line or an area-wide outage. It's advised to first check any physical connections and ensure your telephone is operational. If issues persist, you can reset your Frontier router or main unit by disconnecting it from power for 10 seconds and then reconnecting it. If none of these steps resolve the issue, it is likely a problem on Frontier's end and you will need to wait for them to fix the issue.
Asked Apr 21, 2024 9:48 PM

How do I report a sagging or downed line.

If you spot a sagging or downed line, it's important to take steps to ensure safety. First, stay away from the line and keep others away as well. Your next step is to report the issue to Frontier Communications. You can do this by calling Frontier's 24/7 technical support line at 1.800.921.8101. Provide them with as many details as possible such as the specific location of the line and the surrounding circumstances. This will help Frontier address the issue promptly and protect the safety of everyone in the area.
Asked Apr 13, 2024 9:19 PM

I want a list of incoming calls to my landline phone number.

Frontier Communications does not directly provide a list of incoming calls to your landline phone number. However, there are features like Caller ID that can help you track who is calling when the calls are made. As long as you have the caller ID service activated on your account, you can see the number and name (if available) of the person calling you. For a physical list or history, you may need to manually write down or store this information as calls come in because Frontier does not provide a detailed call log for landline services.
Asked Mar 19, 2024 2:22 PM

Being charged for phone service I do not have

We apologize for any inconvenience. Sometimes, charges can appear on your Frontier Communications bill for services you don't recognize. This could be a result of a misunderstanding or a clerical error. Please review your bill for any additional charges or fees that don't correlate with your phone service. If there's an error, get in touch with Frontier Communications customer service directly for immediate assistance. They will be able to conduct a detailed review and make any necessary adjustments to your billing.
Asked Mar 8, 2024 10:01 PM

Haven’t received our bill for current month

If you haven't received your bill for the current month from Frontier Communications, it's possible that there might be a slight delay in the mail. You can also check your bill online through the Frontier Communications website. If you have registered for paperless billing, your bill would be sent to your registered email ID. If it still doesn't appear, it's advisable to get in touch with Frontier Communications directly to discuss your account details and ensure everything is up to date.
Asked Mar 8, 2024 1:34 AM

Help me with my Frontier Communications customer service issue


Where Can I Pay My Frontier Communications Bill?

All in all, there are a variety of ways that you can pay your Frontier Communications bill. The method that you choose will ultimately...

How Do I Pay My Frontier Communications Bill Online?

Frontier Communications makes online bill pay easy and convenient for customers. You can set up auto pay or make one-time payments...

Can I Pay My Frontier Communications Bill by Phone?

If you are looking for the best way to pay your Frontier Communications bill by phone, one of the above methods may be right for you....

Account Management

How Do I Update the Payment Method on File with Frontier Communications?

This article provides a step-by-step guide on updating your payment information with Frontier Communications.

How Do I Get Frontier Communications to Lower My Monthly Rate?

If you are looking for Frontier Communications low monthly rates, start with checking your bill and understanding the different charges...

How Do I Reach a Live Rep from Frontier Communications?

If you wish to speak with a live rep from Frontier Communications, the best option for you is to contact them on the phone. There are...

What is the equipment return process if I cancel my Frontier Communications service?

To return equipment after canceling Frontier Communications service, follow a simple procedure. First, locate all the Frontier equipment,...

Service Comparison

What Questions Should I Ask Frontier Communications When Shopping for an Internet Provider?

It is wise to be informed before you buy into any internet plans. Ask the important questions that will improve your convenience and...

Does Frontier Communications Have the Best Customer Satisfaction for Internet Service?

Frontier Communications provides good internet service plans. However, its customer satisfaction levels are lower than most internet...

Is Frontier Communications Internet Service Any Good?

If you are looking for a good internet service provider, Frontier Communications might be one of the options you are looking at. It...

Is Frontier Communications the Cheapest Internet Service?

Frontier Communications offers various internet plans. You can find the most suitable one in terms of both efficiency and costs. The...

Switching Providers

How Do I Switch My Internet Provider to Frontier Communications?

You can switch your internet service to Frontier Communications without any hassle. Make sure to review the terms and conditions of...


How Do I Schedule an Installation Appointment with Frontier Communications?

Frontier Communications allows you to schedule an installation appointment online or by phone. Book your appointment through the official...

How long does it take to get my internet service activated after signing up with Frontier Communications?

After signing up with Frontier Communications, the activation time for your internet service may vary depending on various factors....

Technical Support

How Do I Fix Buffering Problems with Frontier?

Despite boosting their fiber and DSL internet to ensure users have a high-speed experience, sometimes the service may be upsetting...

How Do I Get Technical Support from Frontier Communications?

If you need technical support from Frontier, you should consider taking advantage of Frontier Premium Technical Support with these...

Speed and Equipment

What Internet Speed Do I Need from Frontier?

This simple guide explains how Frontier customers can decide on the best internet speed for them. If you are unsure of what internet...

What's the Best Frontier Modem for My Home?

The best Frontier modem for your home depends on what you want to do with the internet services. If you want to play, then the ASUS...


How Do I Cancel My Frontier Communications Service?

Unfortunately, not all people are satisfied with the company's service. So, what happens if you want to terminate your engagement with...

Plans and Features

What are the available internet plans offered by Frontier Communications?

Frontier Communications offers a range of internet plans to cater to different needs and budgets. Customers can choose from three primary...

Are there any data caps on Frontier Communications internet plans?

No, Frontier Communications does not have any data caps on its internet plans. This means that you can use as much internet data as...

Can I bundle internet and TV services with Frontier Communications?

Yes, Frontier Communications offers bundle options to combine internet and TV services. By bundling these services, customers can enjoy...

Does Frontier Communications offer a mobile app for managing my account?

Yes, Frontier Communications does offer a mobile app for managing your account. The Frontier Account Management app is available for...

Is there a contract or commitment period when signing up for Frontier Communications internet?

No, there is no contract or commitment period when signing up for Frontier Communications internet. We believe in providing our customers...

Does Frontier Communications offer any discounts or promotions for new customers?

Yes, Frontier Communications offers various discounts and promotions for new customers. These deals are designed to provide cost savings...
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