Does Frontier Communications Have the Best Customer Satisfaction for Internet Service?
Frontier Communications provides good internet service plans. However, its customer satisfaction levels are lower than most internet providers. The ratings, scores, and ranks from reputable sources are also very low. The reasons for poor ratings include less internet speed and service disruptions. Customer service, on the other hand, has a reputation for quick responses to solve issues.
Frontier Communications offers various internet service plans. The telecommunications company also provides TV, phone, and a wide range of communication services to homeowners and businesses.
The prices of internet plans are usually affordable compared to similar companies. However, Frontier Communications' customer satisfaction levels are relatively lower than most internet providers.
The ratings are primarily low because of several customer complaints regarding service issues, such as slow download speed and disruption in connections. Meanwhile, the company's customer service has a better reputation with its quick response times.
Customer Satisfaction Scores and Reviews
Read on to know how Frontier Communications fares in different reputable customer satisfaction indicators.
American Customer Satisfaction Index Score
The American Customer Satisfaction Index measures cross-industry customer satisfaction levels. Frontier Communications' score is 57 out of 100.
J.D Power Rank
J.D Power is another popular consumer intelligence source. The company publishes independent study reports on various consumer products.
Frontier Communications does not perform well in these rankings as well. The internet service holds the last rank in three regions out of the primary four. It comes last in the North Central, West, and East regions. The rankings in the South are also among the bottom five.
Better Business Bureau Rating
Better Business Bureau Rating rates companies by tracking the customer complaints lodged against them. Frontier Communications has average ratings of 1.04 out of five stars.
Generally, internet service companies have lower review scores because of numerous customer complaints about their internet speed. However, Frontier Communications' review score is exceptionally low even by these standards.
Reasons for Low Customer Satisfaction Ratings
Customer satisfaction levels are reflective of consumer complaints with the internet connection and usage issues. Not all customers of the internet provider are dissatisfied with the company. Some reviews appreciate the affordable prices and accessible services.
By being aware of the reasons for Frontier Communications' internet service customer ratings, you can decide if the service works for you.
Slow Speed
The majority of customer complaints against the company is slow internet speed. It provides both fiber-optic and DSL (Digital Subscriber Line) connections.
Fiber-optic offers fast speed. However, Frontier Communications' fiber-optic is available in only a few states. Most of the states receive only DSL connections.
If you face a slow internet connection, you may contact customer service. They might be able to help you resolve the issue or suggest an available plan with better speed.
Service Disruptions
Many reports of service disruptions also lower the customer satisfaction levels of the company. According to the internet provider, the transition of infrastructure in several regions caused service disruptions.
It assures customers to address such technical transition issues and avoid them. However, some customer complaints still arise regarding service disruptions. If you face any disruption in your internet connection, call customer service.
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