Frontier Airlines Customer Service Issues

I have been attempting to reach a representative for three days without success. After needing to switch my flight with Frontier due to my mother's illness, I was promised a refund upon providing a doctor's note. I have left multiple messages but have not received a callback. It is very frustrating as I am already dealing with a difficult situation. Please contact me at [redacted]. My name is Linda B. Thank you.

I recently flew on a Frontier flight from San Francisco to Denver that ended up departing three hours late, causing me to miss my connecting Delta flight back to Minnesota. Despite informing the flight attendants about my connecting flight, no assistance was provided. I had to book another Frontier flight to Minnesota for an additional $[redacted] and $50 baggage fee. The delays resulted in me arriving home at 3 AM, and I had to work at 6 AM. Due to the inconvenience and extra expenses incurred, I am seeking a refund for the additional costs. As I traveled for a cancer screening and cannot afford these unexpected expenses, I hope for a resolution soon. Thank you for your attention to this matter.

I purchased a round-trip ticket from St. Louis to Las Vegas on January 11, but had to change my plans due to a family death. After speaking with an agent and considering changing my flight to February 1, I later tried to make the change but my card was declined for a $[redacted] charge. Despite not completing the transaction, $89 was deducted from my account. When I spoke to a supervisor about the issue, they seemed disinterested and ultimately hung up on me. Subsequent calls were met with being put on hold. The supervisor's behavior was rude and inconsiderate. I am disappointed with the service received.

I am sharing my disappointing experience with Frontier Airlines on our recent flight from MSP to RSW. Our flight, F9 [redacted] was initially scheduled for 5:20 pm on Feb 3rd. Unfortunately, we faced multiple delays and were eventually informed that the flight was canceled due to a part issue with the plane. We were rebooked for the next morning at 7:30 am, causing us to miss out on our prepaid Airbnb and car rental in Florida. The subsequent delay on the rebooked flight further extended our waiting time and disrupted our plans. I was offered a refund for the flight, but it doesn't cover the additional expenses and inconvenience caused. I am disappointed with Frontier's handling of the situation and am seeking a refund as compensation for the lost vacation time and expenses incurred unnecessarily.

I had a booking on Frontier Airlines Flight [redacted] from Cincinnati to San Diego and then a connecting flight on Alaska Airlines to San Francisco on February 17, [redacted]. Unfortunately, the Frontier Airlines flight was delayed by 1:30 hours, causing me to miss my connecting flight and lose the $[redacted].80 I paid for it. The Frontier Airlines representative rebooked me on a different route from Cincinnati to Las Vegas and then from Las Vegas to San Jose. Upon arrival in Las Vegas, I found out that the connecting flight to San Jose (Flight [redacted]) was delayed by nearly 6 hours. I reached San Jose airport around 1:00 am and had to pay $83.52 for a taxi to get me home to San Francisco as there was no public transportation available at that late hour due to the significant delay.

I had to cancel my trip due to the flu. I called Frontier, and they informed me that I needed to pay approximately $46 to receive a refund, and after submitting my doctor's documentation, a credit of $99 would be granted. Despite having travel insurance with AIG, the Frontier representative suggested I pay the $46. However, when I contacted AIG, they advised me to inform Frontier that I should not pay the $46, as I would be covered by the insurance for my trip. My flight confirmation is K8JLNZ. I sent my doctor's medical certificate to AIG but did not receive any information from Frontier. I am concerned about not seeing the $56 credit as mentioned by the representative. My trip was from San Jose to Las Vegas and back on February 7th, [redacted], to February 10th, [redacted].

I recently made a booking for a Frontier flight online but was not prompted to select the number of bags I would be checking. This omission might result in me having to pay a higher baggage fee of $50 at the airport instead of the $35 stated during booking, which is quite frustrating. I have been unable to reach Frontier as their listed phone number does not work, and it seems they do not offer live chat support either. I am keen to avoid the higher airport baggage fee and would appreciate Frontier emailing me at [redacted] to provide instructions on how I can check my bag at the originally quoted price of $35. Thank you. -Cynthia M.

My flight schedule was significantly altered from non-stop flights to layovers, causing me to lose a whole day of my trip. This change is problematic as I need to return on Sunday for work. I usually prefer Frontier for their direct flights despite the basic seating. I have been facing challenges trying to reach out for help as my call gets disconnected. I am traveling with two others, one of whom used a $75 voucher. I seek assistance to either modify the flights to have more time on the weekend and return on Sunday or cancel the trip for a full refund. It would be helpful to understand the reason behind such drastic flight changes. My reservation code is W9WQTZ. Your prompt assistance is greatly appreciated. Thank you. Kennedi.

My flight, F92427 from CLE to San Diego with a 9:50 am departure and 11:51 am arrival, and the return flight with a 10:00 am departure and 5:38 pm arrival, both non-stop, were changed to include layovers. The new schedule has caused me to lose a day, affecting my weekend trip as I now return on Monday morning instead of Sunday afternoon, conflicting with work. I booked for 3 people, one using a $75 voucher, usually favoring Frontier for their deals and customer service on direct flights, despite the uncomfortable seating. I have flight insurance and have been unsuccessfully attempting to contact customer service to address the issue and explore possible solutions. I am seeking a change to a direct flight on the original dates, returning on Sunday. If this is not feasible, I request a full refund including the voucher. I am also interested in an explanation for the significant schedule change. My reservation code is W9WQTZ. Kindly assist. Thank you. - Kennedi

I, Myosha C., made a flight reservation for Wednesday at 6:05, but arrived 10 minutes late. The customer service representative informed me that my baggage could not be placed on the aircraft due to the delay. I was given the option to remove items over 3 ounces and take the bag with me or wait for the next available flight. I explained the urgency as the bag contained important liquids for my sick aunt, and I was still advised not to bring it. I am now seeking a refund since I had to purchase the items again, which was an unexpected expense. I had also purchased a travel protection plan. I await a prompt response. Contact me at [redacted] or [redacted].

On Monday, February 25th, my flight number [redacted] from Ft. Myers (RSW), FL, to Providence (PVD), RI, was canceled. The desk agent advised me to contact customer relations for a refund, which I am currently attempting to do. My confirmation number for that flight was J3CS5Y, booked under the name Susan J Loughlin. In order to return home promptly, I had to secure a flight with another airline at a cost of $[redacted].30, flight number [redacted] with Jet Blue, departing at 7:30 pm on February 26th. This unexpected change led me to incur additional expenses staying an extra day in the FT Myers area, along with losing a day's wages by not being able to return to work until February 27th instead of my planned return date of February 26th. I am hopeful that Frontier Airlines will assist with reimbursing these additional costs, particularly for the alternate airline flight. Thank you for your attention to this matter. - Susan J Loughlin

On February 27, [redacted], I missed my flight due to a family emergency. I contacted Frontier customer service for help. During the call, I was instructed to purchase a Google Play card for $[redacted] to process my refund. After providing the 16-digit code, I was informed that there was an error with one of the digits. I was advised to buy another $[redacted] card to correct the issue. Unfortunately, my card was declined for the second purchase, and I have not received the refund for the initial card. The representative, Bryce Baker, mentioned that the refund was in the system, but to date, I have not received the $[redacted] refund for the flight ticket. I have recorded our conversation for reference.

I traveled from Albany, NY to Orlando, FL for an 80th birthday celebration and packed a beautifully wrapped gift in my luggage. Upon reaching my destination, I found that airport security had torn apart the package, and their attempt to retape it was extremely poor. I am deeply disappointed by the lack of care and respect shown towards my belongings. This experience has left me frustrated and dissatisfied with the airline's service. I will not be using this airline again due to their disregard for passengers' personal items. Additionally, the PreCheck service was ineffective, leading to extra charges at the counter. Frontier Airlines, you have lost my trust and respect.

I am concerned about the way my daughter was treated by two employees at the Tampa desk. They laughed at her size and patronized her, refusing to provide their names or call a supervisor when requested. The offer of a $75 voucher does not make up for the unprofessionalism she experienced and the likelihood she will not choose to fly with your airline again. Despite her small stature, my daughter is a nurse, an adoptive parent to three children, and a former high school valedictorian. I believe in treating everyone with respect regardless of their background. It is disappointing that your company did not uphold the same standard of integrity. I will be sharing this negative experience with the LPA and others.

I booked an early flight yesterday from Philly to spend time with my daughter. The flight, scheduled for 6:30, was delayed. The attendant at the counter was unprofessional, singing and trying to be funny. Unfortunately, her behavior continued on the plane, adding to the frustration. Upon arrival in Tampa, we were further delayed on the plane. I usually fly Frontier without issue, but this experience was particularly trying. When my daughter finally picked me up at 11:35, she was understandably annoyed after circling the airport for 2 hours with no way to reach me. What was meant to be a nice visit to celebrate our 3-year St. Patrick's Day tradition in Clearwater turned out to be draining and disappointing.

I had a frustrating experience trying to reach a human at your company today. When I dialed 1-[redacted], I was only met by a computer that didn't understand my responses and kept saying, "I'm sorry. That is not a valid selection." Guessing what the computer would accept was incredibly difficult. After searching for "Frontier Airlines phone number" on Google, I discovered others faced similar issues. I found a suggested inquiry, "How do I talk to a person at Frontier Airlines?" and clicked on it. Despite being given the number [redacted], calling this led me back to the unhelpful 1-[redacted] line. This lack of customer-friendly service has led me to decide to cancel my Discount Den membership and opt for other airlines in the future. Goodbye.

I have been attempting to reach a live representative for assistance with canceling my Discount Den subscription since February. Despite my efforts to locate the cancellation option within the Discount Den platform and multiple unsuccessful attempts to contact Frontier via email, I have been unable to proceed with the cancellation. I kindly request that my Discount Den membership be canceled effective March 1, [redacted]. I initiated the cancellation process well before this date. In addition, I would appreciate a refund of the $59.00 fee as a matter of fairness and good business practice.

I had a terrible experience with the check-in at New Orleans airport for my flight number [redacted]8. I was connecting to an international flight and had a non-refundable hotel reservation in San Francisco. Unfortunately, I lost my passport at the desk and asked for assistance to find it. The staff were disrespectful and called me a derogatory name, despite me being distraught about the lost passport. I remained calm and requested them to look for it, but they asked me to step away. I then sought help from the neighboring airline, Frontier Alaska, who thankfully found my passport nearby. Despite this, I was removed from my flight and put on a plane the next morning, even though I explained the urgency of my situation and need to help with earthquake relief in Lombok. I had to spend the night with a bad back at the airport and my flight was delayed until 6 pm the following day, making it a miserable experience.

I had a difficult check-in experience at New Orleans airport. My flight number was [redacted]8, connecting internationally with a non-refundable hotel reservation in SF. I lost my passport at the check-in desk and asked for help. Unfortunately, they used inappropriate language towards me, which was upsetting. I remained calm and insisted on them looking for my passport. Eventually, a neighboring desk at Frontier Alaska had it. Despite explaining the urgency of my situation due to needing to assist with Lombok earthquake relief, they were unhelpful and unaccommodating. I was forced to stay overnight at the airport and faced a further delay of my flight until 6 pm the next day. It was a challenging and distressing experience.

I made a reservation through Traveler's Help Desk with confirmation # M356ZF for Frontier Flight [redacted] on 3/29/19 from MCO Orlando to MSP Minneapolis at 7 am, arriving at 9:36 am. As a retired pastor and a 72-year-old grandmother raising two granddaughters, I decided to take them on their first flight. We arrived at 6:10 am with only our three backpacks, no luggage. After waiting in line for about 25 minutes, I discovered I should have gone to the carousel for tickets. Despite being confirmed online, I was told by a Frontier worker that the flight had closed and the next available one was the following Wednesday. We were very disappointed with the situation. Our ticket numbers are [redacted] for Nancy Faye Linn, [redacted] for Desirae M Linn, and [redacted] for Chloe N Linn. Thank you for any assistance you can provide.